Akshay Kaushik
Noida
Summary
Accomplished in IT Service Delivery with over 12 years of experience overseeing end-to-end service delivery operations for large-scale IT projects and organizations. Adept at leading cross-functional teams in implementing service improvements and ensuring SLA compliance. Skilled Linux administration, Azure Cloud computing, stakeholder management, fostering client relationships, and driving strategic initiatives to enhance service efficiency and customer satisfaction. Proven track record in problem-solving, resource allocation, and leveraging ITIL best practices to optimize service delivery processes. Committed to delivering high-quality, cost-effective IT services aligned with business objectives
Overview
12
12
years of professional experience
Work History
Process associate
Wipro Ltd
08.2012 - 08.2013
Assistant network engineer
Steria India Pvt Ltd
08.2013 - 06.2015
System analyst
DXC technology
06.2015 - 10.2016
System administrator
IBM India Pvt Ltd
10.2016 - 08.2021
System Administrator
Kyndryl solutions private limited
08.2021 - 05.2022
Technical Specialist
HCL technologies
05.2022 - Current
- Streamlined system administration processes by developing automation
scripts, enhancing system efficiency and reliability - Monitored level wise productivity and implemented Lean IT to maintain optimal utilization of resources.
- Installed, configured, maintained and upgraded Linux operating systems and services.
- Deployed updates, patches and hotfixes on a regular basis to keep the system secure from vulnerabilities.
- Set up monitoring tools agents (Moogsoft, LSagent, SEPM etc) to track server health metrics such as CPU usage, memory consumption, AV status, CMDB discovery etc
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Optimized Azure environment management, overseeing storage accounts,
databases, and services, resulting in improved application performance and cost
savings. - Utilized monitoring tools like Log Analytics and Application Insights to monitor health status of applications running in the cloud environment.
- Created virtual machines in Azure to host applications and configured networking settings for secure access.
- Investigated root causes behind service failures or unavailability issue and took corrective actions to avoid future occurrence via proactive/reactive problem management.
- Collaborated with internal teams to develop best practices for service delivery processes.
- Ensure SLA compliance, provide monthly SLA dashboard to customer / internal management
- Drove service enhancements and customer satisfaction by implementing
feedback-driven improvement strategies. - Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Maintained up-to-date knowledge base repository by timely review and approval process implementation
- Monthly billing, RU count validation, resource tracking, onboarding and offboarding
Education
GCP-ACE - Google Cloud
Google
01-2024
Azure AZ-104 - Cloud Computing
Microsoft
01-2022
Linux admin - Linux Administration
RHEL / Linux Admin - Udemy
01-2020
IOT Professional Course - Internet of Things
IOT - Internet of things
01-2018
ITIL Certification -
ITIL
01-2014
BTECH - IT
ITS Engineering College
Greater Noida07-2012
Intermediate - PCM
Mayur Public School
Delhi07-2012
High School -
Mayur Public School
Delhi05-2006
Skills
- IT Project management
- Customer relationship management
- Data Centre Operations management
- Cost saving & resource optimization
- Linux Administration (RHEL, SUSE, Ubuntu, CentOS) On prem and MS Azure
- Vulnerability & Patch management
- Task automation using Ansible
- Password Safe (PAM) solution deployment & support
- VMware / Hyper V On-prem and cloud server administration
- Major Incident & escalation handing
- Vendor & 3rd party application management
- Internal and External audits PWC, KPMG, Ops Hi5, Spot audit
- Capacity planning & SOW preparation
- SIAM deep knowledge ( Incident, Problem, Change, Knowledge management)
- SLA compliance management and reporting
- SIP and Continuous improvement process implementation
- Managing budgets and margins
- Account transition T&T and Renewal
Languagecommand
English (written and spoken), Hindi (Spoken)
Personal Information
- Date of Birth: 01/30/91
- Nationality: Indian
- Marital Status: Married
References
References can be provided on request
Hobbies and Interests
Exploring technology, places and food. Mountain travel and Star gazing
Disclaimer
I hereby declare that all the information given above is correct according to the best of my knowledge and belief.
Timeline
Technical Specialist
HCL technologies
05.2022 - Current
System Administrator
Kyndryl solutions private limited
08.2021 - 05.2022
System administrator
IBM India Pvt Ltd
10.2016 - 08.2021
System analyst
DXC technology
06.2015 - 10.2016
Assistant network engineer
Steria India Pvt Ltd
08.2013 - 06.2015
Process associate
Wipro Ltd
08.2012 - 08.2013
GCP-ACE - Google Cloud
Google
Azure AZ-104 - Cloud Computing
Microsoft
Linux admin - Linux Administration
RHEL / Linux Admin - Udemy
IOT Professional Course - Internet of Things
IOT - Internet of things
ITIL Certification -
ITIL
BTECH - IT
ITS Engineering College
Intermediate - PCM
Mayur Public School
High School -
Mayur Public School
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