Akshay Kumar
Bangalore
Summary
Adept IT Support Engineer with a solid foundation in hardware diagnostics and a proven track record of delivering Tier 1 IT support at Pratham Infotech. Excelled in setting up systems for new employees and streamlining technical support processes. Skilled in Microsoft Excel and renowned for exceptional help desk support, demonstrating both technical proficiency and effective problem-solving abilities.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
Pratham Infotech
Bangalore
10.2021 - 12.2022
- Delivered Tier 1 IT support to non-technical internal users via desk side assistance services.
- Set up hardware for new employees.
- Supported customers by diagnosing issues and detailing steps for service restoration.
- Updated technical support best practices for team usage.
- Logged support cases to facilitate subsequent troubleshooting.
- Acquired 1 year of work experience.
Education
Bachelor of Accountancy - B.Com Hons.
Directorate of Distance Education(Patna University)
Patna01.2022
Senior Secondary - Commerce
B.D Public School
Patna03-2018
Secondary -
B.D Public School
Patna01-2016
Skills
- Microsoft Word
- Help desk support
- Hardware diagnostics
- Service level agreements
- Linux administration
- Microsoft Excel
- Tally
- Technical Hardware Support
Hobbies and Interests
Playing Cricket
Personal Information
Title: IT Support Engineer
Timeline
IT Support Engineer
Pratham Infotech
10.2021 - 12.2022
Bachelor of Accountancy - B.Com Hons.
Directorate of Distance Education(Patna University)
Senior Secondary - Commerce
B.D Public School
Secondary -
B.D Public School