Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Personal Information
Timeline
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Akshay Kumar

Akshay Kumar

Bangalore

Summary

Adept IT Support Engineer with a solid foundation in hardware diagnostics and a proven track record of delivering Tier 1 IT support at Pratham Infotech. Excelled in setting up systems for new employees and streamlining technical support processes. Skilled in Microsoft Excel and renowned for exceptional help desk support, demonstrating both technical proficiency and effective problem-solving abilities.

Overview

1
1
year of professional experience

Work History

IT Support Engineer

Pratham Infotech
Bangalore
10.2021 - 12.2022
  • Delivered Tier 1 IT support to non-technical internal users via desk side assistance services.
  • Set up hardware for new employees.
  • Supported customers by diagnosing issues and detailing steps for service restoration.
  • Updated technical support best practices for team usage.
  • Logged support cases to facilitate subsequent troubleshooting.
  • Acquired 1 year of work experience.

Education

Bachelor of Accountancy - B.Com Hons.

Directorate of Distance Education(Patna University)
Patna
01.2022

Senior Secondary - Commerce

B.D Public School
Patna
03-2018

Secondary -

B.D Public School
Patna
01-2016

Skills

  • Microsoft Word
  • Help desk support
  • Hardware diagnostics
  • Service level agreements
  • Linux administration
  • Microsoft Excel
  • Tally
  • Technical Hardware Support

Hobbies and Interests

Playing Cricket

Personal Information

Title: IT Support Engineer

Timeline

IT Support Engineer

Pratham Infotech
10.2021 - 12.2022

Bachelor of Accountancy - B.Com Hons.

Directorate of Distance Education(Patna University)

Senior Secondary - Commerce

B.D Public School

Secondary -

B.D Public School
Akshay Kumar