BALKRISHANA SAKET
Rewa
Summary
Results-driven IT Support Engineer skilled in network configuration and asset management. Known for exceptional communication and problem resolution abilities, providing guidance to junior team members while enhancing overall team performance.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
KAIZEN IT PVT LTD
Singrauli (M.P.)
03.2025 - Current
- Provided technical support for hardware and software issues.
- Maintained IT equipment inventory and asset management to ensure availability and compliance.
- Diagnosed and resolved user connectivity problems efficiently.
- Managed ticketing system for tracking support requests and resolutions.
- Documented troubleshooting processes to enhance future reference and training effectiveness.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Configured routers and switches according to organizational specifications.
- Guided junior team members in developing technical skills and knowledge in IT support.
- Provided technical support to users by troubleshooting hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Supported customers with online billing, access, and account issues.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Collected, analyzed and reported on data for use in operational planning.
Education
Diploma Engineering (ECE) - Electronic Engineering
Govt. Polytechnic Collage Rewa (M.P.)
Dihiya 12-2023
DCA. - Diploma In Computer Application
MAKHAN LAL CHATURVEDI UNIVERSITY BHOPAL (M.P.))
BITS.and Byte Collage Rewa (M.P.)09-2023
B.Tech. - Electrical Engineering
RGPV BHOPAL (M.P.)
Govt. Engineering College Rewa (M.P.)04-2026
Skills
- Technical troubleshooting
- Network configuration
- Asset management
- Ticketing system management
- Communication skills
- Leadership guidance
- Microsoft Word
- Remote office availability
- Communication
- User account administration
- Customer support
- Data analysis
- Documentation practices
- Team collaboration
- Training development
- Problem resolution
- Remote assistance
- Feedback implementation
- Multitasking Abilities
- Verbal communication
- Leadership
- Interpersonal communication
- Self-Directed
- Google drive
- Recordkeeping
- Conflict resolution
- Friendly, positive attitude
- Analytical and critical thinking
Timeline
IT Support Engineer
KAIZEN IT PVT LTD
03.2025 - Current
Diploma Engineering (ECE) - Electronic Engineering
Govt. Polytechnic Collage Rewa (M.P.)
DCA. - Diploma In Computer Application
MAKHAN LAL CHATURVEDI UNIVERSITY BHOPAL (M.P.))
B.Tech. - Electrical Engineering
RGPV BHOPAL (M.P.)