Akshay Kumar Sharma

Deputy Manager (07/2023 - 06/2025)
Assistant Manager (07/2021 - 07/2023)
Sr. Team Lead (03/2021 - 07/2021)
SME (06/2020 - 03/2021)
Sr. Associate ( 04/2019 - 06/2020)

Leadership & Team Management

• Led a team of 120+ members, including Assistant Managers, Sr. Team Leads, Client Account Manager, R&D Lead, Software Project Manager, RCM Trainer, and Google Sheet Expert..
• Mentored Leads and AMs in conflict resolution, delegation, and people development, preparing them for advanced leadership roles.
• Identified and developed high-potential employees, facilitating role transitions for career growth and organizational needs.

Operations & Process Excellence

• Oversaw Revenue Cycle Management (RCM) operations, ensuring accuracy, compliance, and efficiency.
• Drove process improvements by eliminating redundancies, introducing automation, and streamlining workflows.
• Designed and implemented new processes, delegating ownership to team leads for sustained execution.
• Partnered with training teams to ensure LMS documentation was accurate, current, and supported continuous learning.

Client & Business Development

• Collaborated with Sales and Delivery Management teams to acquire new clients and contributed to deal closures through demo calls.
• Improved client retention by proactively resolving escalations and system-level issues.

Strategic Projects & Innovation

• Led research and development projects including competitor analysis, new service design, and pricing strategy formulation.
• Spearheaded the development of proprietary tools (Insurance Lookup Tool, Credentialing Dashboard, RCM Tool, Capline Xplore & CapCred), boosting compliance, efficiency, and data-driven decision-making