Akshay Kumar Sharma

• Rapidly promoted through seven levels, from Senior Associate to Operations and Project Manager since April 2019, reflecting consistent high performance, expanding leadership responsibilities, and impactful business contributions.
• Directed SaaS software and IT service projects for U.S. Healthcare clients, managing over $30,000 project budgets.
• Oversaw multi-department business operations, generating over $100,000 in monthly revenue, with a team of more than 120 people and six direct reportees.
• Spearheaded operational process automation initiatives, improving team efficiency by 20%, and developed real-time dashboards, enhancing transparency and client satisfaction.
• Partnered with marketing, sales, and delivery teams to develop technical content, support client demos and scoping, and drive client acquisition and deal closures through effective communication and system innovation.
• Drove process improvements by eliminating redundancies, introducing automation, and streamlining workflows.
• Mentored and developed team leads and managers to strengthen the leadership bench and support organizational growth.
• Collaborated with the Training and Quality teams to develop training plans, SOPs, and launch new training projects by identifying skill gaps and evaluating effectiveness with measurable parameters.
• Designed incentive plans aligned with KRAs and KPIs for roles to motivate teams, improve production quality, and reduce errors, revising regularly based on performance trends.

Coordinated with clients regarding social media escalations to ensure that they are satisfied with the resolution and either remove or mention the improved experience after I contacted them about their issue.