Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Software
Timeline
Akshay Makwana

Akshay Makwana

Pune
Education is an admirable thing, but it is well to remember from time to time that nothing that is worth knowing can be taught.
Oscar Wilde

Summary

🚀 Salesforce Developer with a knack for building smart, scalable solutions across Energy, Telecom, and Nonprofit sectors. Expert in Salesforce Industries (Vlocity), LWC, OmniStudio, and CPQ, with a side passion for API wizardry and CI/CD magic using Copado and Bitbucket.

I automate the boring, integrate the complex, and deliver user-centric experiences that actually make people smile (yes, even in IT). Agile-native, innovation-hungry, and always exploring the latest in Einstein Automate, Flow Orchestration, and Salesforce Genie. Let’s just say, if Salesforce were a language—I’m fluent, sarcastic, and well-versed in puns.

Overview

6
6
years of professional experience
14
14

Salesforce Certification

6
6

Super Bandges

6
6

Projects delivered

Work History

Salesforce\Vlocity Developer

Cloobees
08.2021 - Current
  • 2025 | Enowa (NEOM, Saudi Arabia) – The Line Project : Worked as a Salesforce Developer on OmniStudio components for an Energy & Utilities client. Delivered customized solutions using OmniScripts, FlexCards, and DataRaptors, Custom Lables.
  • 2025 | Agentforce : Designed and implemented Salesforce Agents,Agentforce using Flow,Apex,EPC on Sales and Service cloud for Insurance, Energy and Utility Billing and Telco Client Customer Onboarding use cases. Built Experience Cloud Sites to streamline agent and customer interactions.
  • 2024–2025 | Ecotricity (UK): Developed Customer 360 and Agent 360 portals for onboarding, case, and lifecycle management. Delivered solutions using Salesforce Industries (Vlocity) tools: OmniStudio, CPQ, EPC, and Experience Cloud. Integrated external systems via REST APIs and managed deployments using Bitbucket and Git. Implemented Industrial Order Management with orchestration plans and order decomposition.
  • 2024–2025 | Ecotricity (UK):
    Developed Customer 360 and Agent 360 portals for onboarding, case, and lifecycle management. Delivered solutions using Salesforce Industries (Vlocity) tools: OmniStudio, CPQ, EPC, and Experience Cloud. Integrated external systems via REST APIs and managed deployments using Bitbucket and Git. Implemented Industrial Order Management with orchestration plans and order decomposition.
  • 2023–2024 | Salesforce CLM & ESM:
    Customized Vlocity CLM to streamline contract lifecycle management. Integrated DocuSign and implemented PDF generation with Vlocity Document Templates. Automated contracts using Apex, Flows, and Triggers. Enhanced product models with EPC, Context Rules, ESM Cart, and DC API. Also worked on Order Management end to end implementation.
  • 2022–2023 | EU B2B Accelerator:
    Designed a POC for onboarding using OmniStudio, Vlocity CPQ, Integration Procedures, and FlexCards. Integrated DocuSign for digital agreements. Built orchestration items and accelerators for Energy Sector process automation.
  • 2021–2022 | Yu Energy (UK):
    Delivered full Salesforce-Vlocity solutions. Created Einstein Analytics (Tableau CRM) dashboards for insights. Automated CI/CD pipelines using GitLab and optimized performance through structured deployments and configurations.
  • 2021 | Higher Education Partner (UK):
    Provided development and admin support across Sales Cloud and Service Cloud. Built Flows, Apex classes, Einstein Bots, and Process Builder logic. Delivered custom dashboards and reports to support decision-making.

Associate Engineer (Salesforce)

Atos Global IT Solutions And Services
12.2019 - 07.2021
  • Client: National Trust: Built and optimized fundraising, membership, and donation solutions using Salesforce NPSP and FinDock, improving efficiency and user experience.
  • Delivered projects in an Agile environment, collaborating with stakeholders, developers, and admins to meet sprint goals and ensure continuous feedback.
  • Developed and maintained tailored Salesforce automation (Apex, Flows, Process Builder) to meet National Trust's unique business needs.
  • Managed CI/CD and deployments via Copado, with Bitbucket and JIRA for version control and task tracking.
  • Supported infrastructure tasks involving Microsoft Server, Active Directory, Powershell, and network printers for secure, seamless access.
  • Followed ITIL v4 best practices to align IT services with organizational goals.
  • Created detailed project documentation and led knowledge transfer to ensure continuity.
  • Kept pace with new technologies including Salesforce Einstein, Flow Orchestration, and Automate, delivering modern, scalable solutions.

Education

Bachelor of Engineering Technology - Electronics And Telecommunication Engineering

Pune Institute of Computer Technology, Pune, Maharashtra, India
09-2019

First class with distinction, CGPA = 7.77

Diploma - Electronics And Telecommunication Engineering

Government Polytechnic Amravati, Amravati, Maharsahtra, India
08-2016

First class with distinction, 85.75%

Secondary School Certificate -

Manibai Gujarati High School, Amravati, Maharashtra, India
04-2013

First class with distinction, 84.73%

Skills

  • Sales Cloud, Service Cloud, Experience Cloud, CPQ, Revenue Cloud, Energy and Utilities, Telco
  • Agentforce: Built and deployed 3 Agents for insurance, Telecom billing, Customer onboaring use cases Prompts Builder, Topic , Instruction ,AI agents to Human transfer, Datacloud
  • Apex: Classes,Triggers,Test Classes, Custom apex logic
  • LWC: Custom lwc, integration, UI components
  • Salesforce Security Paradigm and configurations
  • OmniStudio Architecture:OmniScript, Flexcards,data-Mappers, Integration Procedures,Contrcat Life-Cycle Management
  • CPQ and Revenue CLoud: Vlocity CPQ,context\Advance rules, Product configuration in EPC, ESM for telco clients, DC API, Cart base API
  • Order Management: Order decomposition and Order Orchestration
  • Salesforce Deployment: SFDX Salesforce CLI,Git, Bitbucket, Gitlab, CICD pipeline, Copado, Vlocity built tool, IDX Workbench, Salesforce Workbench
  • Tableau CRM and Einstein Discovery: Good understanding of Interactive, Dashboards, Reports, Datasets, dataflows, import data API, Apps, Templates, Einstein Analytics, Einstein Discovery

Accomplishments

  • Awarded with Most Valuable Bee for April 2023
  • Trailhead 2.8 x Ranger
  • 14x salesforce Certified | 2x Vlocity Certified | 7x Super badge
  • Security Specialist Super-badge
  • Lightning Experience Reports & Dashboards Specialist Super-badge
  • Business Administration Specialist Super-badge
  • Process Automation Specialist Super-badge
  • Data Integration Specialist
  • Apex Specialist Super-badge
  • Resolved 1100+ Tickets(SR), 700+ incidents in 100 working days.
  • Worked on 1200+ Incidents and 1400+ Service Request in 100 working days.
  • State level Swimmer and Gymnast

Certification

  • Salesforce Revenue Cloud Accredited Professional
  • Salesforce AI Specialist
  • Salesforce AI Associate
  • Salesforce App Builder
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce Administrator
  • Salesforce Platform Developer 1
  • Salesforce Omnistudio Consultant
  • Salesforce Industries CPQ Developer
  • Salesforce Tableau CRM and Einstein Discovery
  • Salesforce Omnistudio Developer
  • Salesforce Marketing Cloud Email Specialist
  • Salesforce Associate
  • Vlocity Order Management Developer
  • Vlocity Energy and Utilities Developer
  • Einstein AI Academy
  • Copado Fundamental 1 - exp.
  • Copado Fundamental 2 - exp.
  • Medix Certified Rapid Developer
  • Continuous Delivery and DevOps-Coursera
  • Machine Learning with Python-Coursera
  • Data Analytics with Python-Coursera
  • Python for Data Science and AI-Coursera

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeGig WorkPart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementCompany CultureFlexible work hoursWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit SharingWork-life balance

Software

IDX WorkBench

PostMan

Copado

VS Studio

JavaScript

Java (little bit)

Python (little bit)

PowerShell scripting (little bit)

REST API Integration

Timeline

Salesforce\Vlocity Developer - Cloobees
08.2021 - Current
Associate Engineer (Salesforce) - Atos Global IT Solutions And Services
12.2019 - 07.2021
Pune Institute of Computer Technology - Bachelor of Engineering Technology, Electronics And Telecommunication Engineering
Government Polytechnic Amravati - Diploma, Electronics And Telecommunication Engineering
Manibai Gujarati High School - Secondary School Certificate,

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Akshay Makwana