Akshay Makwana

• 2025 | Enowa (NEOM, Saudi Arabia) – The Line Project : Worked as a Salesforce Developer on OmniStudio components for an Energy & Utilities client. Delivered customized solutions using OmniScripts, FlexCards, and DataRaptors, Custom Lables.
• 2025 | Agentforce : Designed and implemented Salesforce Agents,Agentforce using Flow,Apex,EPC on Sales and Service cloud for Insurance, Energy and Utility Billing and Telco Client Customer Onboarding use cases. Built Experience Cloud Sites to streamline agent and customer interactions.
• 2024–2025 | Ecotricity (UK): Developed Customer 360 and Agent 360 portals for onboarding, case, and lifecycle management. Delivered solutions using Salesforce Industries (Vlocity) tools: OmniStudio, CPQ, EPC, and Experience Cloud. Integrated external systems via REST APIs and managed deployments using Bitbucket and Git. Implemented Industrial Order Management with orchestration plans and order decomposition.
• 2024–2025 | Ecotricity (UK):
  Developed Customer 360 and Agent 360 portals for onboarding, case, and lifecycle management. Delivered solutions using Salesforce Industries (Vlocity) tools: OmniStudio, CPQ, EPC, and Experience Cloud. Integrated external systems via REST APIs and managed deployments using Bitbucket and Git. Implemented Industrial Order Management with orchestration plans and order decomposition.
• 2023–2024 | Salesforce CLM & ESM:
  Customized Vlocity CLM to streamline contract lifecycle management. Integrated DocuSign and implemented PDF generation with Vlocity Document Templates. Automated contracts using Apex, Flows, and Triggers. Enhanced product models with EPC, Context Rules, ESM Cart, and DC API. Also worked on Order Management end to end implementation.
• 2022–2023 | EU B2B Accelerator:
  Designed a POC for onboarding using OmniStudio, Vlocity CPQ, Integration Procedures, and FlexCards. Integrated DocuSign for digital agreements. Built orchestration items and accelerators for Energy Sector process automation.
• 2021–2022 | Yu Energy (UK):
  Delivered full Salesforce-Vlocity solutions. Created Einstein Analytics (Tableau CRM) dashboards for insights. Automated CI/CD pipelines using GitLab and optimized performance through structured deployments and configurations.
• 2021 | Higher Education Partner (UK):
  Provided development and admin support across Sales Cloud and Service Cloud. Built Flows, Apex classes, Einstein Bots, and Process Builder logic. Delivered custom dashboards and reports to support decision-making.

• Client: National Trust: Built and optimized fundraising, membership, and donation solutions using Salesforce NPSP and FinDock, improving efficiency and user experience.
• Delivered projects in an Agile environment, collaborating with stakeholders, developers, and admins to meet sprint goals and ensure continuous feedback.
• Developed and maintained tailored Salesforce automation (Apex, Flows, Process Builder) to meet National Trust's unique business needs.
• Managed CI/CD and deployments via Copado, with Bitbucket and JIRA for version control and task tracking.
• Supported infrastructure tasks involving Microsoft Server, Active Directory, Powershell, and network printers for secure, seamless access.
• Followed ITIL v4 best practices to align IT services with organizational goals.
• Created detailed project documentation and led knowledge transfer to ensure continuity.
• Kept pace with new technologies including Salesforce Einstein, Flow Orchestration, and Automate, delivering modern, scalable solutions.

First class with distinction, CGPA = 7.77

First class with distinction, 85.75%

First class with distinction, 84.73%