AKSHAY MALHOTRA

Highly accomplished Senior QA Leader with over 12 years of hands-on experience in Manual and Automation Testing. Demonstrated expertise in managing the testing needs of large and complex products/projects while maintaining a strong focus on continuous improvement of quality standards. Proficient in planning, managing, documenting, monitoring, tracking, and improving all test activities throughout the software development lifecycle (SDLC).

Key Skills and Achievements:

• Proficient in Manual and Automation Testing, with a focus on delivering high-quality products.
• Experienced in generating traceability matrices using various tools such as Gemini, ZOHO, Mantis, and Excel.
• Skilled in developing Release Notes and User Manuals to ensure smooth end-user experiences.
• Strong expertise in SOAP and REST Web Services Testing, ensuring robust performance of web applications.
• Effective communicator with stakeholders at all levels, including business, tech/dev, and senior management, ensuring alignment with project goals and objectives.
• Experienced in overseeing test activities, including design, development, and execution of test strategies/plans, defect tracking, and resolution.
• Proficient in preparing and managing QA Project Plans, metrics, and project closeout reports.
• Proven track record of successfully completing system tests and resolving issues promptly.
• Extensive experience in supporting quality initiatives and developing QA policies and procedures.
• Skilled in advising on User Acceptance Testing (UAT) for diverse portfolios of projects.
• Ability to build strong relationships within QA and cross-functional teams, fostering collaboration and innovation.
• Expertise in testing web applications such as CRM, LMS, and Omni-channel solutions for both B2C and B2B clients.
• Experienced in testing Web Chat Applications and Solutions, ensuring seamless customer interactions

• Providing support to customers' & its requirements
• Handling customer relationships to deliver services & support
• Escalating the unresolved issues for suitable customer support level
• Tracking the customer facing issues in customer support tracking tool