Akshay Masne
Nagpur
Summary
Dynamic leader with a proven track record at Reliance Retail, enhancing store profitability and customer satisfaction. Excelled in inventory management and effective communication, driving revenue growth and operational efficiency. Skilled in multitasking and team leadership, consistently delivering exceptional customer service and surpassing performance metrics.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Justdogs
Nagpur
03.2023 - Current
- Established trusting relationships with pet owners and provided regular updates about their pet's health
- Educated pet owners on proper pet care, including nutrition, exercise and grooming
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
- Ensured store safety by monitoring customer activity and enforcing store policies
- Analyzed store performance trends and created action plans to improve store operations
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Store Manager
Reliance Retail
Pune
02.2022 - 03.2023
- Created weekly and monthly reports to track store performance and identify potential issues
- Developed a budget and managed store expenses to ensure profitability
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Negotiated contracts with vendors to ensure competitive pricing and quality of products
Guest Service Associate
Club Mahindra Holidays
Goa
05.2021 - 01.2022
- Provided excellent customer service by anticipating and responding to guest needs
- Provided courteous customer service to ensure a positive guest experience
Trainee
Club Mahindra Holidays
Manali
01.2019 - 06.2019
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Graduation -
Tuli College Of Hotel Management
Nagpur, INDIA03.2021
High School -
Indian Military School
Pulgaon, INDIA03.2014
MSCIT -
MKCl
MaharashtraSkills
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Leadership
- Communication Skills
- Customer Service
- Communication Skills
- Customer Service
- Inventory management
Languages
- English
- Marathi
- Hindi
Timeline
Assistant Store Manager
Justdogs
03.2023 - Current
Store Manager
Reliance Retail
02.2022 - 03.2023
Guest Service Associate
Club Mahindra Holidays
05.2021 - 01.2022
Trainee
Club Mahindra Holidays
01.2019 - 06.2019
Graduation -
Tuli College Of Hotel Management
High School -
Indian Military School
MSCIT -
MKCl
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