Akshay N.
Summary
Aspiring professional seeking to contribute to business objectives within dynamic organizations, enhancing expertise in financial services and compliance while pursuing a challenging career in growth-oriented environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Investigator
HSBC BANK
hyderabad
07.2022 - 05.2026
- Achieved identification of potential financial crime risks through meticulous investigations of suspicious transactions.
- Delivered clear and concise reports for regulatory review, ensuring compliance with anti-money laundering standards.
- Enhanced customer profiles through regular due diligence reviews, maintaining up-to-date KYC information to support compliance efforts.
- Conducted thorough investigations into complex fraud cases, meticulously gathering and analysing evidence to support findings.
- Coordinated with other departments to obtain vital information.
- Participated in cross-border investigations, liaising with international counterparts to tackle global fraud schemes.
- Analysed financial records and transactions to trace illicit funds and uncover evidence of money laundering activities.
- Conducted surveillance and background checks to investigate potential employees, vendors and clients.
- Maintained detailed case log of investigation activities for reference and documentation.
Senior ERC Associate
AMAZON DEVELOPMENT CENTER
hyderabad
09.2021 - 05.2022
- Assisted employees with queries regarding payslips, medical documentation, joining bonuses, tax deductions, and leave balances.
- Created tickets for unresolved issues and coordinated follow-ups with relevant teams.
- Documented employee concerns for future reference and clarity.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
- Trained and mentored junior administrative team members in procedures.
- Reviewed and updated company policies, ensuring compliance with industry regulations and best practices.
Senior Process Associate
TATA CONSULTANCY SERVICES
03.2018 - 07.2021
- Assisted in managing customer escalations through emails and calls.
- Supported BFL customer service by facilitating online and offline purchase options for customers.
- Contributed to effective communication regarding customer issues and solutions.
- Analysed customer feedback to identify areas for process improvement and enhance satisfaction.
Phone Banking Officer
ICICI BANK
08.2015 - 04.2017
- Assisted customers by addressing inquiries and resolving escalations as a Phone Banking Officer.
- Handled high-volume telephone calls to address and resolve customer queries.
- Resolved customer complaints by actively listening to concerns and providing effective solutions, improving customer satisfaction.
- Conducted follow-up calls to customers to ensure their inquiries were resolved and to gather feedback.
- Supported privilege management customers with their banking and investment needs as a single point of contact.
- Handled sensitive customer information with confidentiality and integrity, building trust in banking services.
- Educated customers on security practices for online banking, contributing to a reduction in fraud incidents.
- Supported the launch of new banking products by informing customers and encouraging their adoption.
- Contributed to the escalation department as a Senior Process Associate, handling customer service issues effectively.
Education
SSC -
Joshi Vidya Niketan High School
Intermediate -
Narayana junior college
Bachelor of Technology - Computer Science and Engineering
Nalla Narasimha Reddy Society and Group of InsOtuOons
Skills
- KYC compliance
- AML investigations
- Fraud analysis
- Risk assessment
- Investigative procedures
- Banking laws and regulations
- Microsoft Office Suite
- Leadership qualities
Languages
English
Hindi
Marathi
Telugu
Hobbies and Interests
- Playing Cricket
- Listening music
Disclaimer
I, hereby, declare that the particulars written above are true to the best of my knowledge and belief.
Certification
- Certified on course CUSTOMER DUE DILIGENCE: AML- CONTROL AND PROCEDURES in May 2025.
- Certified on Course AML CONCEPTS: KYC&COMPLIANCE in July 2025.
Timeline
Investigator
HSBC BANK
07.2022 - 05.2026
Senior ERC Associate
AMAZON DEVELOPMENT CENTER
09.2021 - 05.2022
Senior Process Associate
TATA CONSULTANCY SERVICES
03.2018 - 07.2021
Phone Banking Officer
ICICI BANK
08.2015 - 04.2017
SSC -
Joshi Vidya Niketan High School
Intermediate -
Narayana junior college
Bachelor of Technology - Computer Science and Engineering
Nalla Narasimha Reddy Society and Group of InsOtuOons