Rekha Kilari
Bangalore
Summary
Dynamic Transaction Risk Investigator with expertise in KYC compliance and fraud detection at Amazon India Development Center. Proven ability to analyze data and mitigate risks, enhancing transaction integrity. Skilled in customer verification and adept at resolving complex queries, ensuring a seamless customer experience while maintaining confidentiality.
Overview
17
17
years of professional experience
Work History
Transaction Risk Investigator & KYC Specialist
AMAZON INDIA DEVLOPMENT CENTER
06.2020 - Current
- Analyzing data to identify patterns and compare transaction history against KYC standards.
- Utilizing all available tools to verify consumer purpose and legitimacy.
- Interacting with customers to obtain required information to complete the registration process.
- Monitoring patterns of sales between customer and seller transactions to avoid fake sales.
- Resolving customer queries regarding their product reviews.
- Monitoring closely to Sellers actions towards customer to avoid disputes and fake sales.
- Taking appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Communicate effectively via Email, Chat-Support and/or telephone with our customer base - buyers, merchants, and internal customers.
Senior Process Executive
Cognizant Technology Solutions
02.2013 - 03.2017
- Handled customer queries and delivered timely resolutions while at UBS (June 2013-April 2014).
- Conducted in-depth analyses for Business Units, aligning solutions with customer needs.
- Managed reconciliation of discrepancies in ETD processes at UBS (June 2014-April 2015).
- Monitored compliance regulations while fostering interdepartmental collaboration.
- Communicated daily with clients regarding discrepancy investigations, ensuring accurate updates.
- Led risk management efforts as Chief Information Security Officer at CoreLogic (June 2015-March 2018).
- Facilitated client assessments using Archer tool for documentation and questionnaire submission.
- Produced weekly reports for clients, tracking requests via Archer ID.
Senior Process Executive
INFOSYS BPO LTD.
06.2008 - 06.2010
- I worked as a Senior Process Executive for British Telecommunication.
- Customer Relationship Management
- Handling customer queries.
- Providing detailed analysis to the Business Unit based on the customer requirement.
- Maintained the customer’s information confidential.
Education
B.Tech - E.E.E
Joginpally Bhaskar Rao Eng. College
HSC - M.P.C
Sri Chaitanya Junior College
S.S.C -
Siddhartha high School
Skills
- Data analysis
- Fraud detection
- KYC compliance
- Transaction monitoring
Hobbies and Interests
- Travelling and Cooking.
- Listening to Music for positive energy.
Languages
- English
- Hindi
- Telugu
Extracurricular Achievements
- Good Analytical Skills.
- Fast learning of new technologies.
- Good team player with good communication skills and has a capability to work efficiently and effectively.
- Meet the timeline.
- First prize in Debate competitions, conducted at district level.
- I took part in many events in college and gave seminars on various topics.
Accomplishments
Agile Certified Scrum Master
Timeline
Transaction Risk Investigator & KYC Specialist
AMAZON INDIA DEVLOPMENT CENTER
06.2020 - Current
Senior Process Executive
Cognizant Technology Solutions
02.2013 - 03.2017
Senior Process Executive
INFOSYS BPO LTD.
06.2008 - 06.2010
B.Tech - E.E.E
Joginpally Bhaskar Rao Eng. College
HSC - M.P.C
Sri Chaitanya Junior College
S.S.C -
Siddhartha high School
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