Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kranthi  Chokkara

Kranthi Chokkara

Senior Risk Investigator
Hyderabad

Summary

At amazon as a Senior Risk Investigator , I mentor a team who handles day to day customer contacts, protects customer accounts from fraud and provide hassle-free shopping experience in Amazon . I conduct day to day audits of the investigators work , provides right feedback to them Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Transaction Risk Investigator

Amazon
Hyderabad, TG
07.2019 - Current
  • Mentored more than 10 teams having strength of nearly 150 investigators
    Suggested improvement ideas to management and stake holders which helped to protect customer account and creating hassle free shopping experience
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Evaluated trends to understand competitive environments and assess current strategies.

AR Associate

Hinduja Global Solutions
Hyderabad
12.2017 - 06.2019
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Produced, distributed and tracked more than 2000 monthly invoices for health provider(Hospital) business.
  • Applied more than 500 payments per week.

Customer Service Associate

HSBC
Visakhapatnam
08.2016 - 04.2017
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Provided quicker/quality Service to more than 100 customers per day through call/chat .
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

MBA - Finance And Banking

Gayatri Vidya Parishad
Visakhapatnam
10.2014 - 04.2016

BBA - Marketing

Pydah Degree College
Visakhpatnam
07.2011 - 04.2014

Skills

Strategic planning

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Work Availability

monday
tuesday
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sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Senior Transaction Risk Investigator

Amazon
07.2019 - Current

AR Associate

Hinduja Global Solutions
12.2017 - 06.2019

Customer Service Associate

HSBC
08.2016 - 04.2017

MBA - Finance And Banking

Gayatri Vidya Parishad
10.2014 - 04.2016

BBA - Marketing

Pydah Degree College
07.2011 - 04.2014
Kranthi ChokkaraSenior Risk Investigator