Kranthi Chokkara
Senior Risk Investigator
Hyderabad
Summary
At amazon as a Senior Risk Investigator , I mentor a team who handles day to day customer contacts, protects customer accounts from fraud and provide hassle-free shopping experience in Amazon . I conduct day to day audits of the investigators work , provides right feedback to them Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Transaction Risk Investigator
Amazon
Hyderabad, TG
07.2019 - Current
- Mentored more than 10 teams having strength of nearly 150 investigators
Suggested improvement ideas to management and stake holders which helped to protect customer account and creating hassle free shopping experience - Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Surveyed clients to ascertain requirements and expectations for product.
- Evaluated trends to understand competitive environments and assess current strategies.
AR Associate
Hinduja Global Solutions
Hyderabad
12.2017 - 06.2019
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Produced, distributed and tracked more than 2000 monthly invoices for health provider(Hospital) business.
- Applied more than 500 payments per week.
Customer Service Associate
HSBC
Visakhapatnam
08.2016 - 04.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Provided quicker/quality Service to more than 100 customers per day through call/chat .
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Resolved concerns with products or services to help with retention and drive sales.
Education
MBA - Finance And Banking
Gayatri Vidya Parishad
Visakhapatnam 10.2014 - 04.2016
BBA - Marketing
Pydah Degree College
Visakhpatnam 07.2011 - 04.2014
Skills
Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Transaction Risk Investigator
Amazon
07.2019 - Current
AR Associate
Hinduja Global Solutions
12.2017 - 06.2019
Customer Service Associate
HSBC
08.2016 - 04.2017
MBA - Finance And Banking
Gayatri Vidya Parishad
10.2014 - 04.2016
BBA - Marketing
Pydah Degree College
07.2011 - 04.2014