Farhan Ahmed

Payment Risk Operations (CTPS)

• Performing High risk buyer/ seller transaction investigations, identifying fraud patterns, risk mitigation on WW market places by keeping bad actors not benefitting from amazon by account take overs, abuse, fraud.
• Managing customer escalations and providing instant resolutions.
• Establishing new fraud identification patterns and integrated in investigation tools as a team work.
• Managing team of 8-10 members. Facilitating session for specialized High risk queue teams in order to impart the latest trends and procedures to be followed with aim of defect reduction.
• Mentoring New Hires and providing a constructive plan of action with timely follow up to bridge the knowledge gap.
• Writing effective emails and sharing latest information on fraud patterns and trends by creating posters, flyers, documents on ww amazon country specific patterns and activity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Being part of team and site level projects with stake holders to improve efficiency and eliminating loopholes within tools and SOP.
• Auditing/deep diving on defects received by investigators in form of chargeback and reinstate (Customer defect) by performing RCA to prevent further instance in order to provide better customer experience.
• Actively listened to customers, handled concerns quickly and escalated major issues to leadership.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Payment Risk Operations (CTPS)

• Monitoring transaction on Amazon's WW platforms by using standard procedures and specialized tools, taking quick and corrective action to avoid any fraudulent activity due to any unauthorized use of a financial instrument.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed audits for defects received and devised action plans to reduce defects by RCA
• Performing High judgement Investigations on Amazon's Retail & Digital products & services.