Akshay Nair

Providing SaaS solution to Healthcare to advance U.S. healthcare by engaging patients through the SaaS platforms.

• Managed a diverse portfolio of healthcare accounts, generating $2.5 million to $3 million in annual recurring revenue.
• Drove product adoption, customer engagement, and platform utilization to maximize business value and customer outcomes.
• Served as strategic advisor to executives and operational stakeholders, fostering long-term customer relationships.
• Executed upsell and cross-sell strategies aligned with customer objectives, increasing account value and satisfaction.
• Conducted quarterly business reviews, showcasing adoption metrics, ROI, account health, and growth opportunities.
• Collaborated with clients to enhance operational efficiency and streamline workflows, resulting in improved user experiences.
• Led product demonstrations, solution consultations, onboarding sessions, and adoption programs.
• Monitored account health, mitigated churn risks, managed escalations, and coordinated cross-functional teams to maintain service quality.
• Managed contract renewals, negotiations, pricing proposals, and commercial discussions to ensure retention and revenue growth.
• Built trusted advisor relationships with key stakeholders, resulting in strong NPS and CSAT outcomes, improved customer health scores, and enhanced account retention.

SaaS-based, comprehensive F&B solutions for B2B clients across India.

• Demonstrated SaaS products to B2B clients across India, enhancing product understanding.
• Acquired new customers through targeted outbound and inbound lead generation strategies, expanding client base.
• Onboarded over 100 clients, ensuring successful implementation and post-sales support.
• Supervised a team of 8, consistently achieving quarterly sales targets.
• Strengthened customer loyalty, fostering lasting relationships that improved retention rates.
• Conducted comprehensive competitor market analysis to identify growth opportunities.
• Increased sales volume via strategic upselling and cross-selling initiatives.
• Generated business leads through satisfied customer referrals, boosting overall outreach.

Logistics and Supply Chain

• Generated over ₹1 crore in revenue by leading B2B sales for express division in Pune and onboarding 20 partners.
• Streamlined e-commerce client onboarding, resulting in 20% revenue growth.
• Expanded customer base through cold calling, consistently achieving sales targets.
• Strengthened partner relationships to enhance repeat business and referrals.

Manufacturing and Exporting of Paper Products.

• Conducted comprehensive market research on paper product exports across North America, Africa, and Gulf region, identifying emerging trends.
• Increased business prospects by 20% through targeted internet marketing strategies, driving engagement with key demographics.
• Secured new business opportunities in North American market for paper products, enhancing brand presence.
• Initiated and maintained a comprehensive client database via cold calling efforts.