OsourceIndia Pvt. Ltd, Desktop Support Engineer, Lead incident response efforts, Collaborate with cross-functional teams to implement and maintain cloud infrastructure ensuring the reliability and uptime of applications through proactive monitoring and incident response, Manage and monitor the health and performance of Azure environments, ensuring optimal system reliability and resource efficiency, Optimize resource utilization, managing quotas, monitoring costs, ensure cost efficiency, Install, configure, and deploy new servers and applications in a domain environment, ensuring alignment with production and UAT requirements, Troubleshoot and resolve .NET-based application issues on IIS servers, maintaining high availability and performance for end-users, Support IT infrastructure by implementing LAN port security and managing network links, ensuring reliable connectivity across multiple locations, Implement and maintain network infrastructure, Enforce LAN port security measures, implementing access control lists (ACLs), Provide technical support for end-users, troubleshooting hardware, Manage and maintain L3 devices (Cisco 3650), ensuring efficient operation and adherence to network protocols and standards, Collaborate with IT teams to enhance system performance and reliability, fostering a proactive approach to network management and issue resolution