Summary
Overview
Work History
Education
Skills
Languages
Hobbies & Interests
Timeline
BusinessAnalyst
Akshay Sabras

Akshay Sabras

Chandigarh,CH

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

StarTrader
05.2023 - 12.2024
  • Responded to customer requests for products, services, and company information
  • Responded proactively and positively to rapid change
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Kept high average of performance evaluations

Chat Support Specialist

OlympTrade
02.2021 - 02.2023
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained new team members on live chat procedures and customer service protocols.

Education

Master's - Business Administration

Panjab University
06.2020

Bachelor's - Commerce

Panjab University
06.2016

Skills

  • Hard working
  • Good communication skills
  • Patient with the customers
  • Adaptive to new environment
  • Complaint handling
  • Verbal and written communication
  • Adaptability and flexibility
  • Training development aptitude

Languages

Hindi
Punjabi
English

Hobbies & Interests

Passionate about book reading, exploring various genres to enhance knowledge and creativity. Enjoy cooking, experimenting with new recipes and flavors. Enthusiastic about sports, actively participating in team games to develop teamwork and fitness.

Timeline

Customer Service Representative

StarTrader
05.2023 - 12.2024

Chat Support Specialist

OlympTrade
02.2021 - 02.2023

Bachelor's - Commerce

Panjab University

Master's - Business Administration

Panjab University

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Akshay Sabras