Summary
Overview
Work History
Education
Skills
Knownlanguages
Singing, Vlogging, Travelling
Timeline
Generic
Bhim Rokaya

Bhim Rokaya

Mira Road East

Summary

To work with an organization where I can learn new skills and increase my abilities for the organizational goals as well as myself and also to get an opportunity that allows me to showcase my skills and contribute to the company's growth. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Foundever India
03.2023 - Current
  • Company Overview: Cox (Technical and Billing support) Chat process
  • Handled customer inquiries through email, and live chat with professionalism and Accuracy
  • Resolved customer inquiries and complaints via email and chat, resulting in a 100% customer satisfaction rate
  • Provided customer support via email and chat, resolving issues within the given point of time
  • Have received Multiple S2S conversion rewards.
  • Worked as SME to train new batches.

Education

BBA - Human Resources Training

Valia College of Arts And Commerce
Andheri, Maharashtra
05-2024

Skills

  • Basic Knowledge of computer
  • Excel
  • Ms word
  • Powerpoint
  • Ability to work in a team
  • Ability to work under pressure
  • Hard working
  • Smart working
  • Honest
  • Punctual
  • Good communication skill
  • Quick learner
  • Problem Resolution
  • Customer Relations

Knownlanguages

  • English
  • Hindi
  • Marathi
  • Konkani

Singing, Vlogging, Travelling

I have a passion for singing, traveling, and vlogging. Singing allows me to express my emotions and connect with others through music. Traveling opens my eyes to new cultures and experiences, fueling my creativity. I love capturing these adventures on video, sharing my journey with others through vlogs that highlight both the beauty of the places I visit and the joy of music in my life.

Timeline

Customer Service Representative

Foundever India
03.2023 - Current

BBA - Human Resources Training

Valia College of Arts And Commerce
Bhim Rokaya