Arun Nelson Soren
Customer Support
Gurgaon
Summary
Experienced professional in customer service and sales with a strong skill set in problem-solving customer issues and analyzing loan applications. Background in mechanical engineering brings a technical perspective to problem-solving. Thrives in challenging environments and committed to delivering excellent customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banking Customer Service Representative (Chime)
Taskus India Pvt Limited
02.2023 - Current
- Customer service: Responds to customer questions and complaints, and helps customers achieve their financial goals
- Transactions: Processes transactions accurately and efficiently, including opening accounts, deposits, withdrawals, and loans
- Account maintenance: Maintains customer accounts, including lost or stolen checks, check cards, and stop payments
- Cash handling: Opens and closes cash, and balances cash and checks
- Policies and compliance: Adheres to bank policies, security policies, regulatory guidelines, and industry service standards
- Education: Educates customers about self-service options
- Problem-solving: Analyzes the cause of a problem, generates solutions, and implements a plan to resolve it
- Follow-up: Follows up to ensure resolution and customer satisfaction
Amazon Customer Service Associate
Concentrix Daksh Pvt Limited
09.2018 - 10.2022
- Customer queries: Answering questions about orders, products, payments, and the Amazon website
- Technical tasks: Resolving technical issues related to the Amazon website, Prime services, and digital devices
- Preventing issues: Gathering information to prevent potential issues that could affect customer experience and delivery performance
- Expediting orders: Assisting customers in expediting orders
- Correcting post-sales problems: Correcting problems that arise after a sale
Associate
Next Inc
11.2017 - 08.2018
- Forwarding loan application to client INCRED
- Assessing whether applicants qualify for loans based on the information they have provided in their application forms
- Interviewing loan applicant and asking them questions
- Keeping all loan and applicant information confidential
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
Sales Executive
One Point One
11.2016 - 11.2017
- Selling Airtel connections to customer via outbound calls
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
Education
Three Years Diploma - Mechanical Engineering
Pusa Polytechnic
New Delhi, India 04.2001 -
10th -
Sahodaya Sr. Secondry School
New Delhi, India12th -
Sahodaya Sr. Secondary School
New Delhi, IndiaSkills
Basic knowledge of computer
Microsoft Word
Ms Excel
Call center experience
Multitasking
Team building
Chats and Emails
Certification
6 Months Post Diploma in CAD/CAM from ECIT-ECIL
Extracurricular Activities
Participated in INTER-SCHOOL Football Tournament Organised many Events in Cultural as well as Technical Festivals in College Captain of Mechanical Football team
Projects
Refrigeration Cycle, Completed a project on Refrigeration Cycle and assembled a Refrigerator as a final year project.
Training
30 days Summer Training Course in Automobile Engineering—Design and Assembling, Airport Authority of India, Safdarjung Airport, New Delhi
Timeline
Banking Customer Service Representative (Chime)
Taskus India Pvt Limited
02.2023 - Current
Amazon Customer Service Associate
Concentrix Daksh Pvt Limited
09.2018 - 10.2022
Associate
Next Inc
11.2017 - 08.2018
Sales Executive
One Point One
11.2016 - 11.2017
Three Years Diploma - Mechanical Engineering
Pusa Polytechnic
04.2001 -
6 Months Post Diploma in CAD/CAM from ECIT-ECIL
10th -
Sahodaya Sr. Secondry School
12th -
Sahodaya Sr. Secondary School
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