ADISHRESTHA AGNIHOTRI
Bina
Summary
Vigilant Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.
1 year & 7 months of experience in customer service roles, with a proven track record of exceeding customer expectations. Strong verbal and written communication skills, with the ability to effectively communicate with customers across various channels. Proficient in using customer relationship management (CRM) software to manage customer interactions and resolve issues efficiently. Excellent problem-solving abilities and a proactive approach to resolving customer complaints and inquiries. Ability to work collaboratively in a team environment and adapt to changing priorities and workflows.
Overview
2
2
years of professional experience
Work History
Content Moderator
TaskUs India Pvt. Limited
Indore
06.2024 - Current
- Reviewed and moderated user-generated content (text, images, videos) to ensure compliance with platform guidelines and policies.
- Identified and removed inappropriate, harmful, or offensive content based on company standards.
- Flagged and escalated sensitive content to relevant teams for further review.
- Ensured a safe and positive user experience by enforcing community guidelines.
- Maintained high accuracy and efficiency while meeting daily content review targets.
- Provided feedback to improve content policies and moderation processes.
- Worked with AI-powered tools to enhance content review efficiency.
Sales and Marketing Manager
AAKAVIN Motors
Bina
12.2024 - Current
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
Customer Care Executive
Teleperformance
09.2022 - 04.2024
- 1 year & 7 months of experience in customer service roles, with a proven track record of exceeding customer expectations
- Strong communication skills, both verbal and written, with the ability to effectively communicate with customers across various channels
- Proficient in using customer relationship management (CRM) software to manage customer interactions and resolve issues efficiently
- Excellent problem-solving abilities and a proactive approach to resolving customer complaints and inquiries
- Ability to work collaboratively in a team environment and adapt to changing priorities and workflows
Education
BBA - Marketing
Govt. P.G. College
Bina, India12th Class -
Bina Public Higher Sec School
Bina, India10th Class -
Nirmal Jyoti Higher Sec School
Bina, IndiaSkills
- MS Office
- Analytical and Critical Thinking
- Problem Solving
- Decision making
- Self-motivated
- Effective Multitasking
- Flexible and adaptable
- Adobe Photoshop
- Skilled in Video Production
- Filmora Software Skills
- Adobe Animate
- Windows
- MacOS
- Interpersonal Skills
- Learning & Positive Attitude
- Content management
- Committed Professional
- Good listener
- Responsible
- Team management
- Leadership skills
Additional Information
Designed the posters for various college events.
Personal blog of photography named 'stonereyes'.
Shot photographs in weddings and other events.
Basic knowledge of digital animation & film making and proficient in using Adobe applications and video editing software.
References
- Amit Nema, Asst. Professor, 9755320319
- Dr. V.K. Chitle, Retd. Principal, 9425193578
- Dr. M.L. Soni, Professor, 9669453669
- Dr. Norah Ruth Kumar, Asst. Professor, 9826057368
Extracurricular Activities
National Service Scheme (NSS) Certificate for the combined annual training camp.
2017-2020 Cricket Winner of District Level UG Cricket Team in College Cricket.
Winner of School Cricket Tournament 2012.
Secured 2nd position in District Level U-19 Cricket team.
Secured 2nd position in Inter School Basketball Competition 2011.
Secured 2nd position in Inter School Competition, 2011 Scout & Guide.
Member from class 6th to 10th Environmental Awareness.
Participated in State Level examination and awarded with Grade A MBD Talent Search Examination, 2008-09.
Secured 3rd Rank in State/District Unified Cyber Olympiad 2011.
Hobbies and Interests
- Photography
- Fitness Enthusiast
- Cricket
- Basketball
- Football
- Video & photo editing
- Music (Hiphop)
Disclaimer
I hereby declare that the knowledge furnished above is true to the best of my knowledge and beliefs.
Personal Information
- Date of Birth: 03/25/96
- Gender: Male
Positions Of Responsibility
- Captain, School Cricket Team, 2011 & 2012
- Event Organizer, Party Event, 2019
- Video Editor, YouTube channel 'theupscshow', Handled video editing, graphics, sounds, etc.
Timeline
Sales and Marketing Manager
AAKAVIN Motors
12.2024 - Current
Content Moderator
TaskUs India Pvt. Limited
06.2024 - Current
Customer Care Executive
Teleperformance
09.2022 - 04.2024
BBA - Marketing
Govt. P.G. College
12th Class -
Bina Public Higher Sec School
10th Class -
Nirmal Jyoti Higher Sec School
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