GIRIJESH PATEL
Area Collection Manager
Bina
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Area Collection Manager
Bajaj Finserv
06.2023 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all collection activities.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
Deputy Manager
Yes Bank
10.2022 - 06.2023
- Enhanced overall customer satisfaction levels by ensuring that all communication with delinquent borrowers was conducted professionally and courteously, maintaining a positive brand image throughout the collection process.
- Reduced delinquency rates with proactive account management and timely followups.
- Assisted sales teams in managing credit limits for customers while minimizing risk exposure for the company.
Assistant Manager
HDFC Bank
06.2018 - 10.2022
- Improved branch collection efficiency by implementing innovative strategies and closely monitoring team performance.
- Streamlined the collections process for faster debt recovery and reduced delinquency rates.
- Enhanced overall customer satisfaction levels by ensuring that all communication with delinquent borrowers was conducted professionally and courteously, maintaining a positive brand image throughout the collection process.
Portfolio Officer
HDFC Bank
08.2016 - 06.2018
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
Bachelor of Science - Agricultural Business And Management
Swami Vivekanand University
Sagar, India 04.2001 -
High School Diploma -
Saraswati Shishu Mandir
Bina, India 04.2001 -
Skills
- Performance Improvements
- Legal knowledge
- Customer research
- Account Management
- Goal-Oriented
Timeline
Area Collection Manager
Bajaj Finserv
06.2023 - Current
Deputy Manager
Yes Bank
10.2022 - 06.2023
Assistant Manager
HDFC Bank
06.2018 - 10.2022
Portfolio Officer
HDFC Bank
08.2016 - 06.2018
Bachelor of Science - Agricultural Business And Management
Swami Vivekanand University
04.2001 -
High School Diploma -
Saraswati Shishu Mandir
04.2001 -
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