VINODH KUMAR TM
Chennai
Summary
- Results-driven and compliant-focused Area Collection Manager with over 15 years of experience in leading high-performing teams to minimize delinquency and credit loss in home loan / mortgages / business loan portfolios.
- Proven expertise in developing and executing strategic collections campaigns, managing the end-to-end default lifecycle from early-stage delinquency to foreclosure, and ensuring strict adherence to all processes and regulations.
- Adept at leveraging analytics to drive performance, improve resolution rates, and optimize operational efficiency while coaching teams to achieve excellence through empathy and effective negotiation.
- Excel in daily field management activities and drive process improvement events at field level to achieve and sustain departmental goals while constantly looking to improve these goals.
Overview
22
22
years of professional experience
Work History
Area Collection Manager
Nido Home Finance Ltd
Chennai
10.2022 - Current
- Responsible for X bucket to infinity of Home Loans & Mortgages for both Affordable and Prime (Mid Ticket) portfolios for Chennai Region through inhouse team.
- Manage SARFAESI process and collaboration with legal team to take possession of collateral and disposal of the collaterals under possession through auction by finding buyers / resolve through negotiations with customers.
- Restriction of the flow rates and increasing normalisation across buckets to improve the overall performance of the portfolio.
- Maintaining the portfolio delinquency in all buckets well below the national average ever since take over.
- Regular review & appraisal of the collection team and continuous field visits to have better control over the portfolio.
Deputy Manager - Collection
Fedbank Financial Services Ltd
Chennai
01.2020 - 10.2022
- Handling bucket 0, 1, 2 and 3 of HL & LAP Collection portfolio for Chennai Region through collection vendor.
- Based on filed level feedback, inspecting the entire customer data's, verifying the documents and validating the correct documents and helping credit & technical departments to assist them in improving quality of the portfolio.
- Conducting training sessions for the team on a periodical basis, for Awareness and Compliance and ensured smooth flow of policy knowledge at all levels.
- Maintaining & documented receipt book and payment process at agency level and Conduct vendor audits, document finding and validating the same in the records.
Collection Officer
Edelweiss Housing Finance Ltd
Chennai
09.2018 - 01.2020
- Successfully handled Home loan and Mortgage loans collection portfolio of Chennai hub entire.
- Maintaining Effective utilization of the various kinds of legal actions which includes primarily SARFAESI process and assisting to legal team in taking possession of property and selling the possessed properties through auction by finding buyers etc.
- Ensuring lower Entry Rate with higher resolution in Front End portfolio; incremental Recovery Rate which meets management's expectations.
- Creating TAT for resolutions of the various types of queries including customer escalations and also MIS's.
Assistant Manager - Collection
Equitas Small Finance Bank Ltd
Chennai
06.2015 - 05.2018
- Managed Home Loan & Loan against Property collections portfolio for Chennai.
- Achieving the set target month on month from bucket 0 to infinity.
- Ensuring effective Co-ordination with the concern Managers and other subordinates to ensure better utilization of the legal tools to recover the debts from the customer within a short span of time.
- To give the field training to our new Collection Executive and trace the skip customer and collect the outstanding amount.
Collection Executive
Aarush Consultancy Pvt Ltd
01.2009 - 04.2015
Collection Executive
Nexus Solutions
03.2006 - 12.2008
Collection Executive
Sinthura Marketing Private Ltd
01.2004 - 02.2006
Education
BBA - Bachelor of Business Administration
Himalayan University
Itanagar, Arunachal PradeshSkills
- Delinquency Management
- Team development & training
- Performance management through data analysis
- Using analytics data to improve performance across buckets
- Skip tracing
- Foreclosure negotiation for NPAs
- Identifying buyers to dispose auction collaterals
Personal Information
Date of Birth: 05/24/81
Languages
- English
- Malayalam
- Tamil
- English
- Malayalam
Languages
Tamil
First Language
English
Advanced
C1
Timeline
Area Collection Manager
Nido Home Finance Ltd
10.2022 - Current
Deputy Manager - Collection
Fedbank Financial Services Ltd
01.2020 - 10.2022
Collection Officer
Edelweiss Housing Finance Ltd
09.2018 - 01.2020
Assistant Manager - Collection
Equitas Small Finance Bank Ltd
06.2015 - 05.2018
Collection Executive
Aarush Consultancy Pvt Ltd
01.2009 - 04.2015
Collection Executive
Nexus Solutions
03.2006 - 12.2008
Collection Executive
Sinthura Marketing Private Ltd
01.2004 - 02.2006
BBA - Bachelor of Business Administration
Himalayan University