MADAN SINGH
Barmer
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Area Collection Manager
Hinduja Leyland Finance
09.2024 - Current
- Monitored team performance, providing feedback and coaching to enhance productivity and effectiveness.
- Analyzed data trends to identify areas for improvement in collection processes.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Mentored team members on effective collection techniques and customer engagement strategies.
- Implemented new tools and systems to streamline reporting and tracking of collections performance.
Collection Officer
Hinduja Leyland Finance
01.2021 - 09.2024
- Achieved timely payments through effective management of overdue account collections.
- Reduced delinquencies by implementing targeted follow-up strategies for overdue accounts.
Sales Manager
Star Health And Allied Insurance Co
08.2018 - 04.2019
- Achieved quarterly sales targets by implementing effective strategic planning and execution methods.
Collection Executive
Tata Motors Finance (Falak Agency)
01.2014 - 05.2016
Education
LLB - Law
Maharaja Gangasingh University
Bikaner, India03-2022
Master of Arts - Geography
Vardhman Mahaveer University
Kota, India06-2019
Bachelor of Arts - Geography
Maharaja Gangasingh University Bikaner
Bikaner, India03-2017
Skills
- Debt recovery expertise
- Portfolio management
- Credit risk assessment
- Credit reporting
- Relationship building
- Goals and performance
- Decision-making
- Account review
- New hire training
- Risk management
- Performance improvements
- Records management
Languages
English
Hindi
Timeline
Area Collection Manager
Hinduja Leyland Finance
09.2024 - Current
Collection Officer
Hinduja Leyland Finance
01.2021 - 09.2024
Sales Manager
Star Health And Allied Insurance Co
08.2018 - 04.2019
Collection Executive
Tata Motors Finance (Falak Agency)
01.2014 - 05.2016
LLB - Law
Maharaja Gangasingh University
Master of Arts - Geography
Vardhman Mahaveer University
Bachelor of Arts - Geography
Maharaja Gangasingh University Bikaner