Dynamic collections professional with extensive experience at Bajaj Finance Ltd, excelling in debt recovery strategies and team leadership. Proven track record in enhancing customer engagement and compliance, while leveraging data analysis to drive process improvements. Skilled in skip tracing and training new hires to optimize collection efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Area Collection Manager
Bajaj Finance Ltd
Basirhat, Bongaon, Deganga, Malancha
12.2025 - Current
Led collection teams to ensure timely recovery of outstanding payments.
Developed strategies to enhance customer engagement and payment compliance.
Trained staff on effective negotiation techniques and conflict resolution skills.
Collaborated with legal teams on escalated collection cases for resolution.
Analyzed market trends to identify opportunities for process improvement in collections.
Identified accounts to target for repossession based on careful research and analysis.
Generated monthly reports summarizing account receivable activity, delinquency trends, and other key metrics.
Collaborated with sales teams to ensure timely resolution of unpaid invoices.
Performed skip tracing activities to locate customers with delinquent accounts.
Collections Manager
Bajaj Finance Ltd
Basirhat
06.2021 - 12.2025
Managed collections team to ensure timely debt recovery processes.
Developed and implemented strategies for improving collection efficiency.
Trained staff on best practices in customer communication and negotiation.
Coordinated with other departments to resolve customer issues effectively.
Analyzed collection data to identify trends and areas for improvement.
Maintained compliance with regulatory requirements in collections practices.
Collections Agent
Bajaj Finance Ltd
Basirhat
01.2016 - 07.2019
Managed customer accounts and addressed payment inquiries effectively.
Conducted regular follow-ups on overdue payments through multiple communication channels.
Collaborated with team members to resolve complex account discrepancies promptly.
Education
Bachelor of Arts -
Basirhat College
Basirhat, India
Skills
Customer relationship management
Debt recovery strategies
Skip tracing
Compliance regulation
Data analysis
Team leadership
Debt recovery expertise
Portfolio management
Skip tracking
Collection agency relations
System maintenance
New hire training
Accomplishments
Kudos awarded
Heroes awarded
Certification
Prodigy Certified for becoming a Query Resolution Manager