Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Subha Mandal

Subha Mandal

Summary

Dynamic collections professional with extensive experience at Bajaj Finance Ltd, excelling in debt recovery strategies and team leadership. Proven track record in enhancing customer engagement and compliance, while leveraging data analysis to drive process improvements. Skilled in skip tracing and training new hires to optimize collection efficiency.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Area Collection Manager

Bajaj Finance Ltd
Basirhat, Bongaon, Deganga, Malancha
12.2025 - Current
  • Led collection teams to ensure timely recovery of outstanding payments.
  • Developed strategies to enhance customer engagement and payment compliance.
  • Trained staff on effective negotiation techniques and conflict resolution skills.
  • Collaborated with legal teams on escalated collection cases for resolution.
  • Analyzed market trends to identify opportunities for process improvement in collections.
  • Identified accounts to target for repossession based on careful research and analysis.
  • Generated monthly reports summarizing account receivable activity, delinquency trends, and other key metrics.
  • Collaborated with sales teams to ensure timely resolution of unpaid invoices.
  • Performed skip tracing activities to locate customers with delinquent accounts.

Collections Manager

Bajaj Finance Ltd
Basirhat
06.2021 - 12.2025
  • Managed collections team to ensure timely debt recovery processes.
  • Developed and implemented strategies for improving collection efficiency.
  • Trained staff on best practices in customer communication and negotiation.
  • Coordinated with other departments to resolve customer issues effectively.
  • Analyzed collection data to identify trends and areas for improvement.
  • Maintained compliance with regulatory requirements in collections practices.

Collections Agent

Bajaj Finance Ltd
Basirhat
01.2016 - 07.2019
  • Managed customer accounts and addressed payment inquiries effectively.
  • Conducted regular follow-ups on overdue payments through multiple communication channels.
  • Collaborated with team members to resolve complex account discrepancies promptly.

Education

Bachelor of Arts -

Basirhat College
Basirhat, India

Skills

  • Customer relationship management
  • Debt recovery strategies
  • Skip tracing
  • Compliance regulation
  • Data analysis
  • Team leadership
  • Debt recovery expertise
  • Portfolio management
  • Skip tracking
  • Collection agency relations
  • System maintenance
  • New hire training

Accomplishments

  • Kudos awarded
  • Heroes awarded

Certification

  • Prodigy Certified for becoming a Query Resolution Manager

Timeline

Area Collection Manager

Bajaj Finance Ltd
12.2025 - Current

Collections Manager

Bajaj Finance Ltd
06.2021 - 12.2025

Collections Agent

Bajaj Finance Ltd
01.2016 - 07.2019

Bachelor of Arts -

Basirhat College
Subha Mandal