Rayyan Qureshi
PNI Venture Wellness Forever
Indore
Summary
Results-driven Senior Customer Service Executive with proven track record in delivering outstanding customer satisfaction. Specialises in resolving complex issues, enhancing client relations, and implementing process improvements to boost operational efficiency. Strong communicator with talent for team leadership and training, fostering collaborative and high-performing work environment. Committed to driving customer loyalty and achieving business goals.
3
Languages
7
years of professional experience
Work History
Senior Customer Service Executive
2 Years 5 Months- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Followed company regulations, policies and processes.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
CSA
2 Years 4 Months- Followed-up on customer interactions to provide further support.
- Provided exceptional customer service, offered advice on over-the-counter medications and healthcare products.
- Opened incoming supplies and stocked in correct locations.
- Utilised pharmaceutical knowledge to recommend suitable alternatives when specific medications were unavailable.
- Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
CSA
2 Years 4 Months- Restocked shelves and prepared expired drugs for return.
- Participated in pharmacy audits, preparing documentation and rectifying any identified issues to meet regulatory requirements.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education
10th
12th
Skills
Basic Knowledge of Computer
Ecogreen software knowledge
Customer relationship management
Complaint handling
Customer service
Billing resolution
Upselling and cross-selling
Order processing
Point of Sale (POS) systems
Staff performance management
Complaint investigation techniques
Languages
Hindi
English
Urdu
Personal Information
- Father's Name: Sajid Qureshi
- Date of birth: 2006-10-19
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
Disclaimer
I hereby inform that the information furnished above is true to the best of my knowledge & belief.
Interests
New things learning
Timeline
Senior Customer Service Executive
PNI Venture Wellness Forever
06.2024 - Current
CSA
Alif Medical Store
01.2022 - 05.2024
CSA
Waseem Medical Store
01.2020 - 05.2022
MP Board
10th
MP Board
12th