Ramneet Singh Kohli
New Delhi
Summary
Hardworking and result-oriented customer service executive with extensive experience in the fintech and e-commerce sectors. Skilled in handling high-volume inquiries while maintaining a positive attitude and commitment to service excellence.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Senior customer service executive
Tech Mahindra
09.2024 - Current
- In Klarna my key responsibilities was to handle the customers query regarding there BNPL Invoices( Buy now pay later )
- I used to handle 3 chats at a time and worked in Germany market.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Senior customer service executive
Tech mahindra
02.2024 - 08.2024
- At Coinbase, my responsibility was to assist customers via chat.
- Coinbase is the largest cryptocurrency platform, serving customers from various countries around the world.
- Resolved customer inquiries through various communication channels.
- Analyzed customer feedback to identify service improvement opportunities.
- Trained new employees on company customer service policies and service level standards.
Customer Service Executive
Taskus India Pvt Ltd
02.2023 - 02.2023
- My responsibility under this process is to handle customer query on email and Chat
- Chime is a fintech company of United States Of America.
Customer Support Agent (Advisor)
Concentrix Daksh servicesPvt ltd
Gurugram
03.2022 - 01.2023
- We have to provide Customer Service to customer who are using amazon.de website.
- We have to resolve all the queries of Customer who have problem with product or any service in amazon.de
- I assist customers over live call
- International Customer Service
Education
B.com programme -
School of open learning
03.2021 - 09.2025
12th passed in Commerce Stream - Commerce Stream
Guru Nanak Public School
04.2019 - 12.2020
10th passed -
Guru Nanak Public School
04.2017 - 03.2018
Skills
- Hard working
- Sincere
- Result oriented
- Positive attitude
- Continuous learning
- Dedicated
- Basic knowledge of computer
- Worked in Salesforce
- Worked in Citrix
- Worked in amazon cs tool
Hobbies and Interests
- Like to play Badminton.
- Like to play Cricket.
- Love to interact with different people to learn different things.
Languages
English
Upper Intermediate
B2
Punjabi
Advanced
C1
Hindi
Advanced
C1
Timeline
Senior customer service executive
Tech Mahindra
09.2024 - Current
Senior customer service executive
Tech mahindra
02.2024 - 08.2024
Customer Service Executive
Taskus India Pvt Ltd
02.2023 - 02.2023
Customer Support Agent (Advisor)
Concentrix Daksh servicesPvt ltd
03.2022 - 01.2023
B.com programme -
School of open learning
03.2021 - 09.2025
12th passed in Commerce Stream - Commerce Stream
Guru Nanak Public School
04.2019 - 12.2020
10th passed -
Guru Nanak Public School
04.2017 - 03.2018