Tanuj

Overall 2 year experience of handling Airindia airline as customer service executive

• Key Responsibilities:
• Assist passengers with check-in, boarding, and baggage handling to ensure a smooth travel experience.
• Manage flight reservations, ticketing, cancellations, and rebooking as per passenger requirements.
• Address customer inquiries, complaints, and special requests professionally and efficiently.
• Coordinate with ground staff, security personnel, and flight crew for timely departures.
• Process refunds, lost baggage claims, and travel documentation in compliance with airline policies.
• Provide VIP and premium-class customer service, ensuring a high standard of hospitality.
• Handle emergency situations, including flight delays, disruptions, and rescheduling.
• Maintain knowledge of airline policies, safety procedures, and aviation regulations.
• Advanced essential abilities.
• ✔ Airline Customer Service & Passenger Handling
• ✔ Check-in & Boarding Procedures
• ✔ Flight Reservations & Ticketing
• ✔ Baggage Handling & Lost Luggage Assistance
• ✔ Complaint Resolution & Problem-Solving
• ✔ Communication & Interpersonal Skills
• ✔ Knowledge of Airline Systems (e.g., Amadeus and altea