SHAIK MOHAMMAD FAYAZ AHMAD
Bangalore
Summary
Customer Service Executive with a BBA in Aviation and hands-on experience in airport operations, passenger handling, and customer support. Skilled in Amadeus powered by Altea, ensuring seamless check-in, boarding, and baggage services. Fluent in multiple languages, enhancing communication with diverse passengers.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Air India SATS Airport Services Ltd.
Bangalore, IN
05.2024 - Current
- Managed passenger check-in, boarding, baggage services, and overall airport operations, ensuring a smooth and efficient travel experience
- Provided comprehensive assistance with passenger reservations, cancellations, and handled special requests, demonstrating strong problem-solving skills
- Utilized Amadeus Altea to efficiently manage airport operations, including check-in, boarding, and passenger data management
- Maintained strict adherence to airline and airport regulations, ensuring safety and security standards were consistently met
- Trained and proficient in assisting passengers with self-service baggage drop and kiosk check-in procedures
- Mitigated delays caused by Late Arrival of Aircraft (LIAC), by providing efficient and effective boarding processes, and prioritizing on time performance
- Addressed passenger inquiries and concerns promptly, demonstrating a commitment to excellent customer service
Customer Service Advisor (Redbus Process)
Concentrix India Pvt. Ltd.
06.2023 - 05.2024
- Assisted customers with ticket bookings, refunds, and travel inquiries
- Delivered exceptional customer service through calls, emails, and chats
- Maintained customer records and resolved complaints efficiently
Education
BBA - Aviation
Presidency University
Bangalore01.2023
Skills
- Amadeus powered by Altea (GDS)
- Kiosk (Self Baggage Drop)
- Airport Passenger Handling
- Customer Service & Conflict Resolution
- Sales & Upselling
- Team Leadership & Coordination
Languages
English
Hindi
Telugu
Kannada
Tamil
Disclaimer
I hereby declare that the above information is true to the best of my knowledge., 05/20/02, BANGALORE IND
Timeline
Customer Service Executive
Air India SATS Airport Services Ltd.
05.2024 - Current
Customer Service Advisor (Redbus Process)
Concentrix India Pvt. Ltd.
06.2023 - 05.2024
BBA - Aviation
Presidency University