Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Jahanvi Yadav

Jahanvi Yadav

Gurugram

Summary

I wish to work with a professional organization where responsibilities are matched with authorities and rewards. To build a team work and motivation in members to attain the goals of organization.

Skills Self motivated and positive thinker Excellent communication and personal relation skills Professional and self motivated towards work style with clear objective Basic computer and management skills. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

ZOMATO PRIVATE LIMITED
GURUGRAM
02.2024 - 09.2024
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Processed orders accurately and efficiently in accordance with company policies.

Customer Service Representative

FILO Ed-Tech
Gurugram
11.2022 - 02.2024
  • Here I was appointed as an Customer Service representative in tele calling
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • My role was to answer queries of children who used the online application.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Monitored customer service levels and identified areas for improvement.
  • Prepared detailed reports on operational performance metrics for management review.

Customer Service Executive

IGT Solutions
Gurugram
03.2021 - 10.2022
  • Here I was appointed as a customer service executive with the queries of travel industry EXPEDIA
  • GDS trained and was responsible for international Lodging and Non Lodging queries in blended process
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Prepared detailed reports of daily activities for management review.
  • Responded promptly to emails sent by customers seeking assistance.

Education

Bachelors of Arts ( English Hons.) -

CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
KANPUR
09.2021

Intermediate -

Childrens Academy
LAKHIMPUR KHERI
03.2018

Higher Secondary -

ST. DON BOSCO COLLEGE
LAKHIMPUR KHERI
03.2016

Skills

  • Self motivated
  • Positive thinker
  • Excellent communication
  • Personal relation skills
  • Professional
  • Self motivated towards work style with clear objective
  • Basic computer
  • Management skills
  • GDS skills ( AMADEUS , SABRE and FARELOGIX )
  • Customer Relationship Management
  • Customer outreach
  • Sales follow-up
  • Public Speaking
  • Appointment Coordination

Certification

  • Certification in Communication skills by TCS
  • Certification in Introduction to soft skills by TCS
  • Certification in Interview skills by TCS
  • Certification in Email Etiquette

Hobbies and Interests

  • Singing
  • Dancing
  • Reading books
  • Cooking
  • Exploring new places and things
  • Interacting to new People

Timeline

Customer Service Executive

ZOMATO PRIVATE LIMITED
02.2024 - 09.2024

Customer Service Representative

FILO Ed-Tech
11.2022 - 02.2024

Customer Service Executive

IGT Solutions
03.2021 - 10.2022

Bachelors of Arts ( English Hons.) -

CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY

Intermediate -

Childrens Academy

Higher Secondary -

ST. DON BOSCO COLLEGE
Jahanvi Yadav