Sudheer T
Bhadradri Kothagudem
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
HSBC Electronic Data Processing unit
Hyderabad
06.2021 - Current
- As part of Mortgage Service Centre, involved into processing of Mortgage applications of Customers, Issuing Redemption Statements, Monitoring Transactions and Closing of the Mortgage
- Have involved in Conducting Case Study sessions and Refreshers for the Team to bridge the Knowledge gap
- As mentor, Have involved in delegating the team with their individual task, guiding them through any queries/issues.
- Cordinating with Counter part and Onshore Site to get SLAs met timely manner and also avoiding Customer Complaints.
- Implemented Robotic Automation in Redemption process of Mortgage Cycle which involved preparation of Process Design Documents, Coordinating with development team to programme effectively.
Freelancer
Smarterbiz - Client Flipkart
Warangal
01.2020 - 04.2021
- As Subject Matter Expert need to resolve queries of Peers taking Calls of CUstomers, guiding them appropriately in resolving Customer queries (On Call) efficiently within specific timelimit
- Also involved in Work Force Management team which included Driving Team Leaders for Effective Utilization of resources available to meet the required tasks/parameters met without any Service Level Breaches
Customer Service Executive
HSBC Electronic Data Processing Unit
Hyderabad
11.2011 - 12.2019
- As a Fresher have joined the Prode by getting trained in Post Drawdown of Mortgage Cycle and have efficiently completed all the training tasks with in the Learning Curve
- Recognized as Auditor and Trainer with in Short Tenure
- Recipient of 2012 Aster Award for exceptional Performance
- Contributed to Lite Automation Tool as a Subject Matter Expert (Redemption Process/Issuing Legal Instruction to Solicitors)
Education
MBA - Marketing
Kakatiya University
Warangal04-2011
Bachelor of Science - BSC
New Science Degree College - Kakatiya University
Warangal06-2009
High School Diploma -
Board of Intermediate
Warangal03-2005
Schooling - Platinum Jubilee High School
Warangal03-2003
Skills
- Self Motivated
- Customer Needs Assessment
- Payment Management
- Issue Escalation
- Quick Learner
- Firm Believer in Hard Work, Patience
Timeline
Customer Service Executive
HSBC Electronic Data Processing unit
06.2021 - Current
Freelancer
Smarterbiz - Client Flipkart
01.2020 - 04.2021
Customer Service Executive
HSBC Electronic Data Processing Unit
11.2011 - 12.2019
MBA - Marketing
Kakatiya University
Bachelor of Science - BSC
New Science Degree College - Kakatiya University
High School Diploma -
Board of Intermediate
Schooling - Platinum Jubilee High School
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