Ayush Raj Singh
Siwan
Summary
Proven Risk & Compliance Analyst with a track record of enhancing compliance protocols at Jet-UK Airlines. Excelled in auditing and leveraging advanced MS Excel skills to streamline processes. Demonstrated exceptional customer service and problem-solving abilities, significantly improving customer satisfaction. Expert in GDS systems, including Sabre, Galileo, and Amadeus, ensuring efficient reservation management.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Qatar Airways
Ahmedabad
08.2023 - Current
- Respond to inbound customer calls and inquiries in a professional manner.
- Engage in selling, up-selling, and cross-selling Qatar Airways' products and services to customers.
- Create new reservations, and adjust existing ones as necessary. Provide accurate fare quotes, and ensure adherence to the rules of carriage for ticket issuance and re-issuance.
- Manage various products and services as required, and escalate inquiries to senior Contact Center staff when suitable.
Risk & Compliance Analyst
EasyJet-UK Airlines
Chandigarh
01.2022 - 07.2023
- Assist customers' queries related to their flight booking, check-ins, and boarding
- Resolve numerous concerns of trainees relating to flight cancellations, refund requests, compensation, welfare requests, luggage tracking, or baggage reclaim, etc.
- Strong computer skills such as working with spreadsheets, word documents, email applications, and other important software
- Reviewed and assessed risk management policies, procedures, and processes to ensure compliance with applicable laws, regulations, and standards.
- Reviewed risk management database reports for compliance and fraud prevention.
Food & Beverage Associate
BSC - Airlines and Hospitality Management
07.2020 - 01.2022
- Set tables for upcoming meals by following food service guidelines.
- Prepared and led food service training programs to teach staff various tasks.
- Coordinated with the management team to organize and execute special events and bookings.
Education
BSC - Airlines and Hospitality Management -
01.2021
Secondary Education -
01.2018
High school or equivalent -
03.2015
Skills
- Ms Word
- Ms Excel{advance}
- PowerPoint
- Photography
- Auditing
- Eres
- GDS{Sabre,Galilleo and Amadeus}
Timeline
Customer Service Executive
Qatar Airways
08.2023 - Current
Risk & Compliance Analyst
EasyJet-UK Airlines
01.2022 - 07.2023
Food & Beverage Associate
BSC - Airlines and Hospitality Management
07.2020 - 01.2022
BSC - Airlines and Hospitality Management -
Secondary Education -
High school or equivalent -
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