Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Pankaj Bhatt

Customer Service Representative
Chandigarh

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Alorica
07.2023 - Current
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Collaborated with colleagues to share best practices and improve overall team performance.

Customer Service Representative

Teleperformance
12.2021 - 05.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of live chats while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Provided company information and policies to customers upon inquiry and answered questions via online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Customer Service Representative

Tech Mahindra
07.2020 - 08.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Operations Management

Lovely Professional University
Punjab
04.2001 -

Bachelor of Computer Applications - IT

Post Graduate Government College, Sector 11
Chandigarh, India
04.2001 -

12th -

Government Model Senior Secondary School
Sector-40B, Chandigarh
04.2001 -

10th -

Government Model Senior Secondary School
Sector-37B, Chandigarh
04.2001 -

Skills

  • MS Excel
  • MS Word
  • MS Powerpoint
  • Microsoft Outlook
  • Customer Relations
  • Inbound and Outbound Calling
  • Live Chat Handling
  • Floor Support

Languages

English
Hindi
Punjabi

Interests

Cricket

Badminton

Timeline

Customer Service Executive

Alorica
07.2023 - Current

Customer Service Representative

Teleperformance
12.2021 - 05.2023

Customer Service Representative

Tech Mahindra
07.2020 - 08.2021

MBA - Operations Management

Lovely Professional University
04.2001 -

Bachelor of Computer Applications - IT

Post Graduate Government College, Sector 11
04.2001 -

12th -

Government Model Senior Secondary School
04.2001 -

10th -

Government Model Senior Secondary School
04.2001 -
Pankaj BhattCustomer Service Representative