Pankaj Bhatt
Customer Service Representative
Chandigarh
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Alorica
07.2023 - Current
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with colleagues to share best practices and improve overall team performance.
Customer Service Representative
Teleperformance
12.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of live chats while maintaining a professional demeanor and ensuring timely resolution of issues.
- Provided company information and policies to customers upon inquiry and answered questions via online chat.
- Coached and mentored junior team members, contributing to their professional growth and development.
Customer Service Representative
Tech Mahindra
07.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
MBA - Operations Management
Lovely Professional University
Punjab 04.2001 -
Bachelor of Computer Applications - IT
Post Graduate Government College, Sector 11
Chandigarh, India 04.2001 -
12th -
Government Model Senior Secondary School
Sector-40B, Chandigarh 04.2001 -
10th -
Government Model Senior Secondary School
Sector-37B, Chandigarh 04.2001 -
Skills
- MS Excel
- MS Word
- MS Powerpoint
- Microsoft Outlook
- Customer Relations
- Inbound and Outbound Calling
- Live Chat Handling
- Floor Support
Languages
English
Hindi
Punjabi
Interests
Cricket
Badminton
Timeline
Customer Service Executive
Alorica
07.2023 - Current
Customer Service Representative
Teleperformance
12.2021 - 05.2023
Customer Service Representative
Tech Mahindra
07.2020 - 08.2021
MBA - Operations Management
Lovely Professional University
04.2001 -
Bachelor of Computer Applications - IT
Post Graduate Government College, Sector 11
04.2001 -
12th -
Government Model Senior Secondary School
04.2001 -
10th -
Government Model Senior Secondary School
04.2001 -