ANCY RAJ
Elappara
Summary
Dedicated Customer Service Executive with extensive experience delivering exceptional service and building long-term customer relationships. Skilled in addressing inquiries, resolving issues, and ensuring a seamless experience across diverse financial products such as Gold Loans, eSwarna Digital Gold, and Forex services. Committed to excellence through a proactive approach to customer satisfaction and adept at handling complex situations with professionalism. Educational background includes an M. Com in Finance and Taxation from MG University.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Muthoot Fincorp Ltd.
01.2024 - Current
- Maintain regular continuous relationships with existing and potential customers
- Achieve self-business targets and ensure profitability of the unit (branch)
- Ensure operational adherence as per Manual of Instructions and laid down policies and practices
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Described product and service details to customers to provide information on benefits and advantages.
Academic Consultant
Avodha Edu Tec Pvt Ltd.
01.2023 - 01.2024
- Deal with students counselling and admissions
- Explain courses materials with instructors
- Ensure that the course content is up to date
- Planned and promoted career planning presentations, work experience programs and career workshops.
Education
Master of Business Administration - HR
Indira Gandhi Open University
New Delhi, India03-2025
Diploma in Hospital Administration -
International School of Skill Development
Kochi12.2023
Diploma in Computerized Finance Application -
Mahatma Gandhi University
Kottayam03.2023
Master of Commerce - Finance and Taxation
Mahatma Gandhi University
Kottayam03.2022
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
Kottayam03.2019
Plus-Two Higher Secondary Education -
State Board of HSE
Idukki03.2016
Skills
- MS Excel
- MS Office
- Tally ERP9
- SPSS
- HTML
- Finance Services
- Client Onboarding
- Customer Retention
- Cross Selling & Up Selling
- Branch Operations
- Target Achievement
- Critical thinking
- Customer Experience
- Problem Solving
- Team collaboration
- Customer relationship management
- Customer engagement
- Complaint handling
Certification
- E-Certificate on Customer Care & Compliant Management
- E-Certificate on Human Resources Skills Workshop
- E-Certificate on Online Money Making
Personal Information
- Title: Customer Service Executive
- Date of Birth: 01/31/98
- Nationality: Indian
Timeline
Customer Service Executive
Muthoot Fincorp Ltd.
01.2024 - Current
Academic Consultant
Avodha Edu Tec Pvt Ltd.
01.2023 - 01.2024
- E-Certificate on Customer Care & Compliant Management
- E-Certificate on Human Resources Skills Workshop
- E-Certificate on Online Money Making
Master of Business Administration - HR
Indira Gandhi Open University
Diploma in Hospital Administration -
International School of Skill Development
Diploma in Computerized Finance Application -
Mahatma Gandhi University
Master of Commerce - Finance and Taxation
Mahatma Gandhi University
Bachelor of Commerce - Computer Application
Mahatma Gandhi University
Plus-Two Higher Secondary Education -
State Board of HSE
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