Vaibhav Sonawane
Ambernath
Summary
To excel in challenging roles that leverage my skills, foster my professional growth, and promote teamwork. To secure a position where I can apply my organizational and interpersonal skills to deliver exceptional customer service and contribute to the success of M&G Prudential.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Tata Consultancy Services
09.2021 - 10.2024
- Company Overview: M&G Prudential
- Collaborated with customer data team for half a year.
- Managed address updates.
- Currently working for IPM team
- Responsibilities in IPM team
- Providing pension values
- Providing pension quotations.
- Providing bid value, unit transaction summary, and.
- Working on bankruptcy.
- Working on divorce.
- Providing clear, concise, and up-to-date information on a wide variety of subjects, including plan and product details, investment fund options and prices, retirement and transfer options, and cash withdrawals.
- Achieved service time and quality targets.
- Processing Claims for customers.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
BMS - Bachelor's in Management Studies
Vande Mataram Degree College of Arts, Science and Commerce
2021
SSC -
Fr. Agnel Multipurpose School
HSC - Science
S.I.C.E.S College of Arts, Science and Commerce
Skills
- MS Office
- Typing
- MIS IT
- MS Word
- Excel
- Power Point
- Office Access
- Back office system
- Outlook
- Operations Management
- Typing speed above 30wpm
- Pension administration
- Financial reporting
- Regulatory compliance
- Microsoft Excel
- Data management
- Risk assessment
- Technical communication
- Process improvement
- Conflict resolution
- Data analysis
- Customer relationship management
Languages
English
Hindi
Marathi
Personal Information
Hobbies and Interests
Football Analysis
Disclaimer
I do hereby state that the above-mentioned information is true to the best of my knowledge & belief.
Certification
- Risk Management certified
Timeline
Customer Service Executive
Tata Consultancy Services
09.2021 - 10.2024
SSC -
Fr. Agnel Multipurpose School
HSC - Science
S.I.C.E.S College of Arts, Science and Commerce
BMS - Bachelor's in Management Studies
Vande Mataram Degree College of Arts, Science and Commerce
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