Harshal Dhutre
Thane
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Executive
Teleperformance Global services
Thane
04.2024 - Current
- Worked on US Healthcare Collections process over denied medical claims.
- Generating calls with the onshore payor representatives to reprocess claims.
- Reporting to Team Leader.
Sales Associate
IDFC First Bank Limited
Thane
04.2023 - 07.2023
- Worked on selling Multiple Products such as Personal Loan, Credit Cards and Opening Savings account on call.
- Solving customer queries and complaints on calls.
- Reporting to Team Leader
Medical Records Specialist
Argonne Softech India Pvt Ltd
Thane
10.2021 - 05.2022
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Maintained accurate documentation of all activities related to medical records.
Senior Customer Service Executive
Teleperformance Global services
Thane
06.2018 - 06.2021
- Worked as Customer Service executive for an email process.
- Solving customer queries and complaints on e-mails and handling customer calls.
- Used to look after renewal of policies.
- Worked on US Healthcare Collections process over denied medical claims.
- Generating calls with the onshore payor representatives to reprocess claims.
- Reporting to Team Leader
Education
Bachelor of Management Studies - Marketing
University of Mumbai
Mumbai Maharashtra07-2022
HSC - Commerce
University of Mumbai
Mumbai Maharashtra02-2014
SSC -
St. Jhon The Baptist High School
Thane Maharashtra03-2012
Skills
- Working knowledge of MS Office With Expertise in Excel
- Strong Interpersonal Skills
- Good Presentation Skills
- Strong People Management Skill and Decision making Ability
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Senior Customer Service Executive
Teleperformance Global services
04.2024 - Current
Sales Associate
IDFC First Bank Limited
04.2023 - 07.2023
Medical Records Specialist
Argonne Softech India Pvt Ltd
10.2021 - 05.2022
Senior Customer Service Executive
Teleperformance Global services
06.2018 - 06.2021
Bachelor of Management Studies - Marketing
University of Mumbai
HSC - Commerce
University of Mumbai
SSC -
St. Jhon The Baptist High School