SaiKrishna Kalanadhabhatta

Work History

Amazon Development pvt ltd

Hyderabad

10.2015 - 07.2023

Helped customers with Different types of queries like Retail, Devices and Gaming
Worked as Subject Matter expert two times and helped Phone, chat and email associates learning good skills
I’ve very good leadership skills
Very Exceptional skills in technical troubleshooting on all Amazon devices like Kindle, Echo, Fire tv stick etc
Worked in teams Like SNR, D2TS, Tetris, and DigiQ
Submitted Many Gemba and Kaizen ideas
Worked with customers in different countries Like NA, UK, India
Worked for International Prime video and also NA and UK Prime video
Worked for International music and also worked for NA, UK
Got many awards for best performance like Sitar war site champion, Star performer
Most Valuable player etc
Worked for various skills and medium, like Chat, messages US, Email and few times did crossskill for phone support
Very good knowledge on MS office like Excel, Outlook, Powerpoint
Also participated in Thrive Management program and got certified
Also participated in No mining and parking mining
I worked for both Tier1 and Tier2 chats
I actively participate in all events like Hackatron, Daily Quiz by A-Z , Transformers etc

Knoah solutions

Hyderabad

07.2014 - 07.2015

My primary work was to help Samsung customers in selecting best products as per their need and troubleshoot product problems
I also worked for Time Warner Cable , Internet and Phone
I also worked for Barnes and Noble
To help Samsung customers troubleshoot, general problems
To help TWC customers to troubleshoot Internet issues
To sell Internet and phone packages as per customer needs
I have got many awards and rewards for being best seller of packages
Very good at understanding customer's need and sell products as per customer needs
Developed strategies for effectively help customers and this has helped many of my peers.
Very good at handling multiple customers, 3 at a time with full quality.