SaiKrishna Kalanadhabhatta
Customer Service Representative
Hyderabad
Summary
Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Bilingual and dedicated to finding effective solutions to problems.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
Amazon Development pvt ltd
Hyderabad
10.2015 - 07.2023
- Helped customers with Different types of queries like Retail, Devices and Gaming
- Worked as Subject Matter expert two times and helped Phone, chat and email associates learning good skills
- I’ve very good leadership skills
- Very Exceptional skills in technical troubleshooting on all Amazon devices like Kindle, Echo, Fire tv stick etc
- Worked in teams Like SNR, D2TS, Tetris, and DigiQ
- Submitted Many Gemba and Kaizen ideas
- Worked with customers in different countries Like NA, UK, India
- Worked for International Prime video and also NA and UK Prime video
- Worked for International music and also worked for NA, UK
- Got many awards for best performance like Sitar war site champion, Star performer
- Most Valuable player etc
- Worked for various skills and medium, like Chat, messages US, Email and few times did crossskill for phone support
- Very good knowledge on MS office like Excel, Outlook, Powerpoint
- Also participated in Thrive Management program and got certified
- Also participated in No mining and parking mining
- I worked for both Tier1 and Tier2 chats
- I actively participate in all events like Hackatron, Daily Quiz by A-Z , Transformers etc
Process Executive
Knoah solutions
Hyderabad
07.2014 - 07.2015
- My primary work was to help Samsung customers in selecting best products as per their need and troubleshoot product problems
- I also worked for Time Warner Cable , Internet and Phone
- I also worked for Barnes and Noble
- To help Samsung customers troubleshoot, general problems
- To help TWC customers to troubleshoot Internet issues
- To sell Internet and phone packages as per customer needs
- I have got many awards and rewards for being best seller of packages
- Very good at understanding customer's need and sell products as per customer needs
- Developed strategies for effectively help customers and this has helped many of my peers.
- Very good at handling multiple customers, 3 at a time with full quality.
Education
MBA - Systems And Marketing
Bachelors of Business Management - Business Management
Skills
Good Customer Service skillsGood Technical skillsGood in working with Excel and MS officeGood Communication skill
Good at writing emails
Timeline
Senior Customer Service Executive - Amazon Development pvt ltd
10.2015 - 07.2023
Process Executive - Knoah solutions
07.2014 - 07.2015
Sikkim Manipal University - MBA, Systems And Marketing
Acharya Nagarjuna Univeristy - Bachelors of Business Management, Business Management