Zeeshan Rasool
Srinagar
Summary
Helpful Senior Customer Service Executive @Vodafone UK webchat possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 1 year & 4 months experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Executive
Teleperformance Global Services
07.2023 - Current
- Carried out retention chats with unsatisfied customers & achieved back almost 60% customers.
- Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction by 50% in just 6 months.
- Maintained a customer satisfaction rate of 95% for the entire duration of employment.
- Always on target for the sale of Next Best Offer's.
- Expertise in cross skills looking after Consumer Care, Technical & Home broadband segment.
Team Member DX
FIS (Rebadged Our Project to Teleperformance)
03.2023 - 07.2023
- Learned all required tasks quickly how to carry our professional level chats with customer's to maximize performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
BBA - Management
University of Kashmir
Budgam03.2013
Master in Commerce - Commerce
Indira Gandhi National Open University
Srinagar06.2020
One year advance diploma in Computer Applications -
NIELIT
Skills
- Good verbal, written communication with fast typing skills
- Comprehensive problem solving abilities
- Expert at performing multi tasking
- Can response to multiple customer's queries & ability to switch & manage different tabs
- Ability to absorb the information & interprets it intelligently & clearly
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Customer service excellence
- Calm Under Pressure
- Problem Resolution
- Infra-structure and resource planning
- Willing to learn
Accomplishments
- Best performer in OJT.
- Top performer for the month of January 24 in terms of maintaining FCR.
- Always on target for FCR, TNPS & other KPI's
Languages
English
Urdu
Area of Interest
- Customer Service Department.
- Quality and Assurance Department.
Projects
Scope of Islamic Banking in Kashmir
Timeline
Senior Customer Service Executive
Teleperformance Global Services
07.2023 - Current
Team Member DX
FIS (Rebadged Our Project to Teleperformance)
03.2023 - 07.2023
BBA - Management
University of Kashmir
Master in Commerce - Commerce
Indira Gandhi National Open University
One year advance diploma in Computer Applications -
NIELIT
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