Cooking
Jonathan Fernandes
Senior Airport Operations & Customer Service Executive
Margao
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 4+ years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Customer Service Executive
InterGlobe Aviation Ltd (IndiGo)
Mormugao
01.2019 - Current
- Providing Assistance: responsible for assisting passengers and answering their inquiries Which includes providing information about flight schedules, gate assignments, baggage handling, and general airport facilities.
- Check-In and Boarding: involved in the check-in process, verifying travel documents, issuing boarding passes, and tagging luggage also assist with boarding procedures, ensuring passengers are directed to the correct gates and assisting with any pre-boarding requirements.
- Resolving Issues: Handling customer complaints and resolving issues and was prepared to address concerns related to delays, cancellations, lost baggage, and other travel-related problems, by remaining calm, empathetic, and working towards finding satisfactory solutions.
- Special Assistance: Providing assistance to passengers with special needs or disabilities also trained to handle situations involving wheelchair assistance, medical emergencies, unaccompanied minors, or passengers requiring language interpretation services.
- Conflict Resolution: In cases of conflicts or disputes between passengers, offer and find resolutions Crisis Management: During emergencies or unexpected events such as severe weather, flight diversions, or security incidents, provided information, support, and assistance to passengers
Education
MBA - Airport Aviation International Business Management
Jain University
Bengaluru 07.2017 - 11.2019
BBA - Business Administration And Management
MES College of Arts & Commerce
Mormugao 07.2014 - 04.2017
Skills
Customer Service
Certification
Basic Safety Training (FPFF/PST/PSSR/EFA) & STSDSD
Interests
Singing
Reading
Engaging in Adventure and Sporting Activities
Timeline
Basic Safety Training (FPFF/PST/PSSR/EFA) & STSDSD
06-2023
Senior Customer Service Executive
InterGlobe Aviation Ltd (IndiGo)
01.2019 - Current
MBA - Airport Aviation International Business Management
Jain University
07.2017 - 11.2019
BBA - Business Administration And Management
MES College of Arts & Commerce
07.2014 - 04.2017
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