Akash Bhardwaj

• 2.1 year of experience
• Resolving customer complaints brought to attention through email and chat, sometimes calls.
  Coordinate with internal to resolve the customer issue or discrepancy, if reported.
  Provide accurate, valid, and complete information by using the right methods/tools.
  Handle customer complaints; provide appropriate solutions and alternatives within the timeframe.

• 2.1 year of experience
• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving.