Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VICKY BEHERA

VICKY BEHERA

Senior Customer Service Executive
Navi Mumbai

Summary

To obtain a challenging accounting position in a dynamic organization where I can leverage my experience and skills in financial reporting and audit to contribute to the company's success. With my strong analytical and problem-solving skills, attention to detail, and proficiency in accounting software, I aim to ensure accurate and timely financial reporting and compliance with regulatory requirements. I am also committed to continuous learning and development to enhance my skills and expertise in the field of accounting.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Senior Customer Service Executive

Capita India Pvt Ltd
, India
06.2019 - 03.2023
  • Handle and carefully respond to all customer inquiries with accuracy and efficiency over Email and Chat.
  • Provided chat support to customers and assisted with their accounting-related inquiries
  • Financial Reporting: The ability to prepare, analyze, and interpret financial reports, including balance sheets, income statements, and cash flow statements
  • Taxation: Knowledge of tax laws and regulations, and the ability to prepare and file tax returns accurately and on time
  • Auditing: The ability to audit financial statements, assess internal controls, and identify potential risks and issues.
  • Accounting Software: Proficiency in accounting software such as SAP
  • Analytical Skills: The ability to analyze financial data and identify trends and patterns, and to use that information to make informed decisions.
  • Attention to Detail: A keen eye for detail, and the ability to spot errors and inconsistencies in financial data.
  • Communication Skills: Excellent written and verbal communication skills, and the ability to explain financial information to non-financial stakeholders
  • Time Management: The ability to manage multiple tasks and priorities, and to work effectively under pressure to meet deadlines
  • Teamwork: The ability to work collaboratively with other departments, and to build strong relationships with internal and external stakeholder
  • Problem Solving: The ability to identify problems, develop solutions, and make decisions that support the organization's goals and objectives.

Executive

Lester Infoservice Pvt Ltd.
10.2018 - 06.2019
  • Provided professional services and support in a dynamic work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

SSC -

VBM Model High School
Grand Road, Mumbai.
02.2011 - 03.2013

HSC - Commerce

Modern College
Vashi, Navi Mumbai
06.2013 - 02.2015

Bachelor of Mass Media -

Tilak College Of Science And Commerce
04.2015 - 03.2018

Master of commerce -

Rajiv Gandhi College
Vashi Navi Mumbai
07.2018 - 04.2020

Skills

Excellent communication and interpersonal skills

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 12 staff members.
  • Collaborated with team of 30 in the development of new line of business of WhatsApp style of messaging.

Timeline

Senior Customer Service Executive

Capita India Pvt Ltd
06.2019 - 03.2023

Executive

Lester Infoservice Pvt Ltd.
10.2018 - 06.2019

Master of commerce -

Rajiv Gandhi College
07.2018 - 04.2020

Bachelor of Mass Media -

Tilak College Of Science And Commerce
04.2015 - 03.2018

HSC - Commerce

Modern College
06.2013 - 02.2015

SSC -

VBM Model High School
02.2011 - 03.2013

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VICKY BEHERASenior Customer Service Executive