SMRUTI N. SHEWALKAR
Ch. Sambhaji Nagar
Summary
Proactive E-commerce Analyst with experience in managing Amazon, Flipkart, and website operations. Skilled in SEO, product listings, account health, and customer support. Strong technical foundation with a background in Electronics & Telecommunications.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
E-commerce executive
Vilican Technology Pvt. Ltd.
08.2024 - Current
- Managing Amazon, Flipkart, and WaterLabs website accounts including product listings, catalog updates, pricing, promotions, and account health.
- Conducting SEO optimization for product titles, descriptions, and keywords using Helium 10 and marketplace tools.
- Handling POA (Plan of Action) creation, claim resolution, and resolving listing suppression issues.
- Coordinating shipments through Shiprocket, Bigship, and MCF to ensure smooth logistics and timely dispatch.
- Providing customer Support and responding to queries, handling returns/refunds, and improving buyer satisfaction.
- Monitoring sales performance, buy box eligibility, and competitor analysis to drive growth.
- Collaborating with cross-functional teams to ensure compliance with L&T, Tools Villa, and other marketplace Places.
System Engineer Intern
Dhoot Autocomponents Pvt. Ltd.
01.2024 - 06.2024
- Prepared technical presentations and PDI (Predicted Inspection Reports).
- Conducted SPC (Statistical Process Control), product audits, layout inspections, and MSA (Measurement System Analysis).
- Performed raw material testing and quality verification using SAP systems.
- Ensured product quality compliance with industry standards.
Education
B. Tech - Electronics and Telecommunications
Maharashtra Institute of Technology (MIT)
Ch. Sambhaji Nagar01.2024
Diploma - undefined
Government Polytechnic College
Amravati01.2021
SSC - undefined
M. J. P. B.
Kalamnuri01.2018
Skills
Product listing
Pricing strategy
Supplier communication
Upselling strategies
Competitor analysis
Payment processing
Shipping coordination
Website maintenance
Returns handling
Teamwork
Teamwork and collaboration
Customer service
Multitasking
Self motivation
Certification
IoT Workshop Certification
ADDITIONAL INFORMATION
- Languages: English, Hindi, Marathi.
- Certifications: IoT Workshop Certification
- Technical Skills: Amazon Seller Central, Flipkart Seller Hub, Helium 10, Shiprocket, SEO, MS Office (Excel, PowerPoint)
Timeline
E-commerce executive
Vilican Technology Pvt. Ltd.
08.2024 - Current
System Engineer Intern
Dhoot Autocomponents Pvt. Ltd.
01.2024 - 06.2024
Diploma - undefined
Government Polytechnic College
SSC - undefined
M. J. P. B.
B. Tech - Electronics and Telecommunications
Maharashtra Institute of Technology (MIT)