Bhumi Trivedi
Rajkot, Gujarat
Summary
Dynamic E-Commerce Executive with a proven track record at Shreem Jewels, excelling in website optimization and customer relationship management. Successfully enhanced product visibility and streamlined operations, resulting in improved user experience. Adept at data analysis and problem-solving, driving sales growth through effective catalogue management and order fulfillment strategies.
Overview
9
9
years of professional experience
Work History
E-Commerce Executive
Shreem jewels
Rajkot,Gujarat
08.2021 - 08.2025
- Managed online product listings and optimized descriptions for better visibility.
- Partnered with internal teams to design and implement new pages, assets and web tools.
- Oversaw online product catalogue, including product descriptions, pricing, and photography.
- Managed day-to-day operations of e-commerce platform, ensuring seamless functionality and user experience.
- Trained new team members on e-commerce tools and best practices for online selling.
- Managed website content updates to ensure accuracy of information on the site.
Back Office Executive
Shreem jewels
Rajkot,Gujarat
08.2016 - 12.2018
- Processed customer orders and maintained accurate records in the inventory system.
- Assisted in managing stock levels and restocking items as needed.
- Communicated with suppliers to coordinate timely deliveries and resolve issues.
- Organized files and documents for easy access and retrieval by staff members.
- Handled incoming calls from customers regarding inquiries or complaints.
- Maintained filing systems to organize operations and administration records.
- Organized documents related to customer accounts for easy retrieval when needed.
- Created reports on a weekly basis to track customer service metrics.
Education
Bachelor of Computer Science - Computational Science
Shree Om College of Computer Science
Rajkot03-2014
Skills
- E-commerce management
- Website optimization
- Catalogue management
- Data analysis
- Customer relationship management
- Customer order management
- Problem solving
- Order processing
- Product listing
- Inventory management
- Multitasking capacity
- Order fulfillment
- Product management
- Sales processes
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
E-Commerce Executive
Shreem jewels
08.2021 - 08.2025
Back Office Executive
Shreem jewels
08.2016 - 12.2018
Bachelor of Computer Science - Computational Science
Shree Om College of Computer Science
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