Md Jamaluddin Ansari
Gurgaon
Summary
Dynamic e-commerce professional with extensive experience at Progressive Lifestyles Pvt Ltd, excelling in Run Ads, Analysis of Campaigns and reports, customer support and inventory control. Proven track record in optimizing product listings and optimizing through data analysis. Hands on multi AI tools to make process smooth.
Overview
8
8
years of professional experience
Work History
Customer Support, e-Ecommerce Executive & Assistant Manager e-commerce
Progressive Lifestyles Pvt Ltd
11.2021 - 09.2024
- Myntra PLA, report analysis, collaborated with cross-functional teams to align campaign strategies and objectives.
- Handled customer support through feedback management, escalations, refunds, and calendar coordination via email, chatbot, WhatsApp, and calls, ensuring timely resolutions.
- Managed e-commerce platforms, optimized product listings, A+ content, and infographics; collaborated with graphics team on creative assets and conducted SEO analysis for improved visibility.
- Managed pricing strategies, inventory control, and order processing for returns and vendor coordination.
- Processed claims across platforms, followed up on SPF and Safe-T claims, and managed missing inventory within turnaround times under approved service level agreements.
- Provided detailed packing and unpacking footage to support dispute resolution processes.
- Collaborated with cross-functional teams to align campaign strategies and objectives.
Process Associate
Custosat Solutions LLP
08.2021 - 11.2021
- Guided students through application process, ensuring clarity and support.
- Coordinated online class schedules aligned with student preferences.
- Engaged parents and students in Middle East to explore tailored educational options.
Senior Executive
Bajaj Finserv Pvt Ltd
04.2018 - 01.2020
- Managed loan processing operations to enhance workflow efficiency.
- Acted as primary contact for loan applicants, facilitating clear communication and support.
- Promoted financial services while guiding clients in selecting appropriate loan options.
- Communicating with applicants to gather necessary documents & information for loans
- Submitted reviewed applications for approval or rejection.
- Tracking closing dates & loan lock expirations
Executive
Bajaj Finserv Pvt Ltd
10.2016 - 09.2017
- Managed client relationships to enhance satisfaction and resolve concerns effectively.
- Led initiatives to elevate customer service levels across organization.
- Led cross-functional teams to develop strategic financial initiatives.
- Managed client relationships to ensure satisfaction and retention.
- Analyzed market trends to inform investment strategies and decisions.
Customer Service
Hindustan Unilever
Mumbai
04.2016 - 10.2016
- Resolved customer service issues swiftly, enhancing customer satisfaction.
- Generated reports analyzing customer service statistics to inform process improvements.
- Provided excellent customer service throughout the registration process.
- Greeted patrons and provided excellent customer service.
- Provided excellent customer service throughout each shift.
Education
Graduation - Arts
Distance Education
Mumbai, Maharashtra06-2016
Skills
- Customer support
- E-commerce management
- E-commerce platform management
- Product listing optimization
- Order processing
- Inventory control
- Campaign performance analysis
- CRM software utilization
- Customer relationship management
- Vendor coordination
- SEO optimization
- Pricing strategy
Languages
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Bengali
Beginner (A1)
A1
Urdu
Advanced (C1)
C1
Timeline
Customer Support, e-Ecommerce Executive & Assistant Manager e-commerce
Progressive Lifestyles Pvt Ltd
11.2021 - 09.2024
Process Associate
Custosat Solutions LLP
08.2021 - 11.2021
Senior Executive
Bajaj Finserv Pvt Ltd
04.2018 - 01.2020
Executive
Bajaj Finserv Pvt Ltd
10.2016 - 09.2017
Customer Service
Hindustan Unilever
04.2016 - 10.2016
Graduation - Arts
Distance Education