Akshay Sathe
Sr. No. 44, Rajiv Gandhi Park Nr. Datta Temple Kelewadi, Paud Road Kothrud, Pune
Summary
Dynamic Collections Manager with over 7+ years thriving in high pressure, team atmospheres. Extensively trained in Collections. Strong team leader with clear record of success meeting revenue and staff retention goals. Ambitious Collections Manager desiring to help companies get more money owed using tried and true tactics that work effectively. Eager to take on high-volume operations in collection industry. Seasoned collection manager well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Collection Manager
IndusInd Bank Ltd.
Pune
05.2022 - Current
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Collaborated with sales teams to develop comprehensive credit policies for new clients.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
- Enhanced collection efficiency by implementing effective strategies and streamlining processes.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
Collection Manager
Federal Bank (Federal Operation & Services Ltd)
Pune
07.2021 - 04.2022
- Actively participated in industry conferences and workshops to stay current on best practices in debt collection management techniques.
- Streamlined the collections process, reducing time spent on manual tasks and increasing overall productivity.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Generated and distributed current statements to customers.
Assistant Collections Manager
Bajaj Auto Finance
Pune
12.2020 - 04.2021
- Streamlined communication with clients, resulting in more efficient negotiations and payment resolutions.
- Managed a team of collections agents, providing guidance and support to optimize their effectiveness in recovering debts.
- Boosted team morale through regular recognition of individual achievements, fostering a positive work environment.
- Achieved consistent departmental performance through monitoring staff KPIs and providing actionable feedback during regular reviews.
- Supported corporate strategy development by preparing comprehensive analyses on portfolio risk levels and identifying opportunities for improvement.
- Collaborated with Collections Manager to set department goals and develop team performance metrics.
Collection Executive
Hinduja Leyland Finance Ltd.
Pune
11.2017 - 04.2020
- Fostered a positive work environment through strong teamwork and open communication, contributing to the overall success of the collections department.
- Developed customized payment plans for clients facing financial hardship, enabling them to fulfill their obligations without undue stress.
- Enhanced department efficiency by streamlining collections procedures, resulting in faster resolution of outstanding balances.
- Implemented collection software to automate processes and improve efficiency, resulting in a more streamlined workflow for the department.
Team Leader
Aaisaheb Associate's
Pune
01.2013 - 10.2017
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor of Commerce -
University of Pune
Pune 01.2013 - 04.2016
Higher Secondary Certificate - undefined
University of Pune
Secondary School Certificate - undefined
University of Pune
Skills
Action oriented approachAdaptabilityPositive attitudeInterpersonal skillsLoyalty towards workTolerance and cooperationSense of responsibility
Professionalism and Ethics
Conflict Resolution Strategies
Professionalism and Ethics
Debt recovery expertise
Legal Compliance Knowledge
Goal Oriented Approach
Skip tracing techniques
Advanced computer skills
Audits understanding
Billing concerns
Performance Tracking
Performance Improvement
Process improvement strategies
Monitoring processes
Staff Training
Adaptable to market fluctuations
Client Relationship Management
Customer relationship development
Personal Information
- Father's Name: Mr. Ashok Sathe
- Date of Birth: 07/07/1994
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Technical And Soft Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Typing speed knowledge of English 30 & Marathi 30
- IIBF Certificate of Indian Institute of Banking and Finance ( Debt Recovery Agent)
- Certificate course in Information Technology conducted by Maharashtra State
Disclaimer
I hereby declare that all the information furnished above are true to the best of knowledge and belief. And I will follow all the rules and regulations of the firm and bind myself to keep the prestige of the profession high.
Timeline
Collection Manager
IndusInd Bank Ltd.
05.2022 - Current
Collection Manager
Federal Bank (Federal Operation & Services Ltd)
07.2021 - 04.2022
Assistant Collections Manager
Bajaj Auto Finance
12.2020 - 04.2021
Collection Executive
Hinduja Leyland Finance Ltd.
11.2017 - 04.2020
Team Leader
Aaisaheb Associate's
01.2013 - 10.2017
Bachelor of Commerce -
University of Pune
01.2013 - 04.2016
Higher Secondary Certificate - undefined
University of Pune
Secondary School Certificate - undefined
University of Pune