Akshay Sharma
Mumbai
Summary
Business-focused professional with deep experience in client engagement, account management, and onboarding for global accounts. Skilled at coordinating complex delivery across markets, aligning teams, and improving operational readiness. Ready to support stronger client outcomes and scalable service delivery.
Overview
4
4
Languages
1
1
Certification
14
14
years of professional experience
Work History
Senior Manager - Client Engagement
Kinesso India Pvt Ltd
Mumbai
08.2020 - 05.2026
- Coordinated multi-market operations across EMEA to enhance service delivery.
- Helped improve delivery performance and supported revenue growth through operational governance and client partnership.
- Supported EMEA delivery capability by onboarding 200+ hires across 13+ markets and improved operational readiness.
- Managed onboarding for global accounts including Levi's and Bayer, aligning integration with GCC operations worldwide.
- Worked with onshore teams to gather client requirements, join alignment calls, and support hiring decisions by placing the right candidates for client success.
- Maintained consistent delivery quality by tracking client satisfaction, coordinating across teams, and driving continuous improvement initiatives.
Digital Marketing Advisory Analyst
Accenture India Pvt ltd
Mumbai
07.2016 - 04.2020
- Communicated with clients to develop targeted campaign strategies that align with their objectives.
- Analyze performance data for active campaigns.
- Prepared daily client reports highlighting key campaign insights and performance metrics.
- Create campaign detail documents using data received from clients.
- Coordinate with ad operations team for campaign trafficking.
- Resolve queries from agencies and publishers after campaign launch.
- Trained new joiners on account management processes and effective client interaction techniques.
Data Management Associate
Tinyowl Technologies Pvt Ltd
Mumbai
12.2014 - 05.2016
- Developed strategies to improve data accuracy and quality control.
- Coordinated with teams to resolve missing or incorrect information.
- Performed daily data entry tasks and managed databases for large-scale projects.
Junior Software Engineer
Crossover Technologies Pvt Ltd
Mumbai
08.2012 - 01.2014
- Developed backend solutions and designed websites to enhance user experience.
Education
B-Tech - Computer Science
Mukesh Patel School of Engineering (NMIMS))
Mumbai07-2012
HSC - 12th - Science
Vidyanidhi Jr College of Science & Commerce
Mumbai06-2008
CBSE - 1Oth -
Rajhans Vidyalaya
Mumbai06-2006
Skills
- Client engagement
- Account management
- Stakeholder management
- Delivery management
- Service optimization
- Talent integration
- Data-driven decision-making
- Effective communication
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Gujarati
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Certification
- Business Analyst
Affiliations
- Trekking
Timeline
Senior Manager - Client Engagement
Kinesso India Pvt Ltd
08.2020 - 05.2026
Digital Marketing Advisory Analyst
Accenture India Pvt ltd
07.2016 - 04.2020
Data Management Associate
Tinyowl Technologies Pvt Ltd
12.2014 - 05.2016
Junior Software Engineer
Crossover Technologies Pvt Ltd
08.2012 - 01.2014
B-Tech - Computer Science
Mukesh Patel School of Engineering (NMIMS))
HSC - 12th - Science
Vidyanidhi Jr College of Science & Commerce
CBSE - 1Oth -
Rajhans Vidyalaya