Akshay Shewale
Wagholi
Summary
Results-oriented Customer Service Professional with over 6 years of experience across premier BPOs, specializing in US collections and debt recovery. Proven track record at Credence Resource Management and Radius Global Solutions in negotiating high-value account resolutions while maintaining strict regulatory compliance. Expert in navigating complex CRM systems and consistently exceeding recovery targets in fast-paced, international environments.
Overview
8
8
years of professional experience
Work History
Executive Customer Service
Credence Resource Management
Pune
01.2025 - Current
- Utilized strong communication skills to relay pertinent information of their delinquent bill into collections.
- Resolved customer inquiries efficiently, enhancing overall satisfaction with the collections.
- Operated customers with making payments through check, and credit card transactions with excellent accuracy levels.
- Handled customers with high accuracy and took care to check bills for fraud, dispute, bankruptcy etc.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Sr. Customer Service
Radius Global Solutions India BPO Private Limited
Pune
09.2023 - 07.2024
- Utilized strong communication skills to relay pertinent information about their delinquent bill into collections.
- Resolved customer inquiries efficiently, enhancing overall satisfaction with the collections.
- Operated customers in making payments through check and credit card transactions with excellent accuracy levels.
- Helped customers to resolve the problem they were facing with payments.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Advisor-Customer Relations
Tech Mahindra business services pvt ltd
02.2022 - 04.2023
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Helped customers to resolve the problem they were facing with the network.
- Investigated and responded to Better Business.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
Executive Customer Support
City Furnish India Pvt. Ltd.
Pune
08.2019 - 06.2020
- Developed strategic initiatives to enhance customer engagement and retention.
- Analyzed market trends to inform product development and service offerings.
- Collaborated with cross-functional teams to streamline operational processes.
- Implemented performance metrics to assess team productivity and efficiency.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Sr. Customer Service Representative
Concentrix India Pvt. Ltd.
Pune
06.2018 - 08.2019
- Worked for internal job as senior management representative with the team of 12 people for flipkart chat and voice process.
- Assisted customers with product selection, order placement, and billing inquiries.
- Advised customers on product features and usage techniques to maximize their experience.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
Education
HSC - Science
Cambridge High School
Nanded01-2015
SSC - Science
Vasantrao Naik College
Nanded01-2016
High School Diploma -
Frankfinn Air Hostess Training Institute
Pune01-2020
Bachelor of Science - Food Science
Gramin Science Vocational College
Nanded10-2021
Skills
- Management
- Problem Solving
- Team building
- Leadership
- Executive support
- Customer relations
Interests
Grooming, Gardening, Participating in social activities, Cooking
Languages
English
Hindi
Marathi
Timeline
Executive Customer Service
Credence Resource Management
01.2025 - Current
Sr. Customer Service
Radius Global Solutions India BPO Private Limited
09.2023 - 07.2024
Advisor-Customer Relations
Tech Mahindra business services pvt ltd
02.2022 - 04.2023
Executive Customer Support
City Furnish India Pvt. Ltd.
08.2019 - 06.2020
Sr. Customer Service Representative
Concentrix India Pvt. Ltd.
06.2018 - 08.2019
HSC - Science
Cambridge High School
SSC - Science
Vasantrao Naik College
High School Diploma -
Frankfinn Air Hostess Training Institute
Bachelor of Science - Food Science
Gramin Science Vocational College