Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Neha Dubey

Mumbai

Summary

Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.

Overview

6
6
years of professional experience
4043
4043
years of post-secondary education

Work History

Executive Customer Service

Capita India Private Limited
Mumbai
05.2025 - Current
  • Worked on TV Licensing process
  • Assisted in developing strategic plans to improve workflow efficiency.
  • Collaborated with cross-functional teams to enhance service delivery.
  • Responded to customer inquiries via email with clarity and professionalism

Senior Executive Operations

Fleads Private Limited
Thane
09.2020 - 11.2024
  • Led team meetings to align on project goals and objectives.
  • Developed strategic plans to enhance operational efficiency and effectiveness.
  • Identified and generated Data leads.
  • Conducted data extraction, rectification, updation and research.
  • Coordinated training sessions for new hires on standard operating procedures.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

Bachelor of Commerce -

Mumbai University
Mumbai

IATA - F -

Eduglobe School Of Learning
Mumbai

Skills

  • Microsoft Excel
  • Project Management
  • Data extraction
  • Team collaboration
  • Staff training
  • Business lead identification
  • Data reporting
  • Data entry
  • Customer service

Languages

English
Upper Intermediate
B2
Hindi
Proficient
C2
Marathi
Beginner
A1

Hobbies

  • Reading
  • Dance
  • Cooking

Timeline

Executive Customer Service

Capita India Private Limited
05.2025 - Current

Senior Executive Operations

Fleads Private Limited
09.2020 - 11.2024

Bachelor of Commerce -

Mumbai University

IATA - F -

Eduglobe School Of Learning
Neha Dubey