Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Akshay Siranam

East Godavari

Summary

Dynamic professional with proven success at Good Health Company in customer support and e-commerce operations. Expertise in AWS and DevOps practices led to effective resolution of complex issues and improved customer satisfaction. Strong ability to optimize workflows contributed to enhanced team efficiency and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Chat Support Executive

Good Health Company
11.2023 - Current
  • Delivered outstanding customer service through multi-channel support including chat, email, and voice via Freshdesk.
  • Resolved a wide range of customer issues, including refund and replacement requests, ensuring timely and satisfactory resolutions.
  • Handled support tickets efficiently using Freshdesk, focusing on accuracy, empathy, and timely follow-up.
  • Managed operational workflows such as monitoring out-of-stock orders, verifying high-value purchases, and identifying potential fraud cases, followed by proactive customer email communication.
  • Provided real-time support on e-commerce platforms including Amazon and Walmart, assisting customers with order tracking, status updates, and general queries.
  • Operated TikTok Seller Central to update order shipping status, track deliveries, and handle customer questions and post-sale issues.
  • Played a key role in maintaining a high standard of customer experience and contributed to team efficiency by documenting resolutions and best practices.

DevOps Three-Tier Project

Institute Project
09.2024 - 10.2024
  • Designed and deployed a three-tier application using AWS (EKS, RDS, Route 53) and Terraform for Infrastructure as Code.
  • Utilized Jenkins for CI and ArgoCD for CD, integrating Prometheus and Grafana for monitoring.
  • Set up Jenkins pipelines for frontend and backend deployments with Docker, SonarQube for code quality, and Amazon ECR for container storage.

AWS Three-Tier Application Development

Institute Project
07.2024 - 08.2024
  • Developed and deployed a scalable three-tier architecture on AWS using EC2, RDS, and ELB.
  • Automated deployment with CloudFormation/Terraform and implemented security best practices.

Fast Image Encryption Based on Random Image Key

College Project
11.2022 - 03.2023
  • Developed and implemented image encryption system in MATLAB to secure images with unique random keys.
  • Applied advanced algorithms for image encryption and decryption, ensuring secure network transmission.
  • Focused on minimizing computational time while enhancing encryption speed without compromising quality.
  • Utilized random key generation techniques to thwart brute-force and statistical attacks.
  • Conducted performance analysis comparing encryption speed, PSNR, and entropy values across test images.
  • Created user-friendly MATLAB GUI to showcase real-time encryption and decryption processes.

Home Automation

College Project
10.2021 - 12.2021
  • Designed and implemented comprehensive home automation system using NodeMCU technologies.
  • Enabled remote control of household appliances via Wi-Fi connectivity.
  • Developed user-friendly mobile interface for real-time device monitoring and management.
  • Enhanced energy efficiency, accessibility, and security through innovative design.
  • Demonstrated automation control successfully during project presentations and testing sessions.

Education

Bachelor of Technology - E.C.E

West Godavari Institute Of Science And Engineering
Praksaraopalem
05-2023

INTERMEDIATE -

Sri Chaitanya Junior College
Kovvur
03.2019

SSC -

Nirmala E.M High School
Gowripatnam
04.2017

Skills

  • AWS and cloud platforms
  • DevOps practices
  • EC2, S3, and RDS
  • VPC and Route 53
  • CloudFront and IAM
  • Infrastructure as code
  • Terraform and CloudFormation
  • Containerization with Docker
  • Kubernetes orchestration
  • CI/CD pipelines with Jenkins
  • Version control systems
  • Git, GitHub, and Bitbucket
  • Security protocols and IAM
  • Networking fundamentals
  • VPN and load balancing
  • DNS management strategies
  • Customer support expertise
  • E-commerce operations management
  • Freshdesk and support platforms
  • Amazon Seller Central operations
  • Walmart support services
  • TikTok Seller Central assistance
  • Support channels: chat, email, voice
  • Issue resolution techniques
  • Refunds and replacements handling
  • Order tracking systems
  • Shipping and delivery queries management
  • Operational task execution
  • Out-of-stock management strategies
  • High-value order checks processes
  • Fraud detection methodologies
  • Tools and technologies proficiency
  • CRM systems knowledge
  • Freshdesk utilization skills
  • Customer service excellence
  • Ticket resolution efficiency
  • E-commerce support strategies
  • Operational workflow optimization
  • Technical troubleshooting abilities
  • data entry accuracy
  • effective communication skills
  • time management proficiency
  • team collaboration skills
  • effective problem solving
  • display of empathy in communication
  • typing speed proficiency
  • ingoing call answering skills
  • good complaint resolution techniques
  • general problem-solving capabilities
  • good quality control practices
  • ticketing tools experience in order management portals

Certification

  • AWS Three-Tier Application Development (07/2024 - 08/2024)
  • DevOps Three-Tier Project (09/2024 - 10/2024)

Projects

Home Automation, Developed a home automation system using NodeMCU for controlling home appliances. Fast Image Encryption Based on Random Image Key, Implemented an image encryption system using MATLAB to secure images based on a random image key.

Timeline

DevOps Three-Tier Project

Institute Project
09.2024 - 10.2024

AWS Three-Tier Application Development

Institute Project
07.2024 - 08.2024

Chat Support Executive

Good Health Company
11.2023 - Current

Fast Image Encryption Based on Random Image Key

College Project
11.2022 - 03.2023

Home Automation

College Project
10.2021 - 12.2021

Bachelor of Technology - E.C.E

West Godavari Institute Of Science And Engineering

INTERMEDIATE -

Sri Chaitanya Junior College

SSC -

Nirmala E.M High School

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Akshay Siranam