Akshay S N
Business analyst
Bengaluru
Summary
Highly motivated individual with 5.5+ years of work experience across Business operations with strong Analytical and communication skills, attention to detail, and a solid background in CPQ, sales cloud, and quoting process.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Business Analyst - Order to Cash
VMware by Broadcom
9 2023 - Current
- Managing & maintaining high standard SLA & accuracy for FY 23.
- Supporting all types of requests and providing extended support in quarter ends.
- Active participation in UATs for Renewals CPQ enhancement & bug fixing testing.
- Aid the sales team to ensure customers are satisfied with the sales department's performance.
- Suggest sales process improvements.
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Complete support with ELA IB process.
- Trained on process like SC Consolidation, Transactional & Analytical process.
- Reviewing the ELA Agreement and providing the valid details for quoting purpose.
- Weekly Connect with Internal stakeholders for betterment of process.
- Searching and correlating customers and to foresee customer needs effectively and increase business or customer experience.
- Create a competitive advantage by being the best at understanding, communicating, delivering, and developing existing customer relationships.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Analyst 1 and 2 - Order Management Team
VMware Software India Pvt Ltd
2020.09 - 2023.08
- Accurately enter and review order data as required for the Workflow process requirements maintained by the team.
- Providing coverage, across many different skill sets, related to Order- Management including international Onal coverage.
- Interface with Sales Teams, Partner contacts & finance as required to support the order-to-invoice process.
- Responsible for purchase order reconciliation to customer quote/order, contract terms, and non-standard approvals.
- Ensuring enforcement that data is captured for internal and external reporting is critical.
- Accurately enter data and enforce data capture through analysis.
- Processing incoming credit issues and calculating special payment terms on approved net term orders.
- Ability to adapt to applications being added to Order Management system (i.e., EDI and/or PRM databases.) Adheres to all compliance guidelines including SOX.
- Deliver on ad-hoc assignments as business requires.
- Support the collaboration on efforts with geo - counterparts to ensure adequate support is provided.
- Point of contact for Distributor Engagement/Distributor lead for EMEA Region.
- Point of contact for all the EMC Deals across the globe.
- Providing effective process training to the new hires.
- Process SME for New license Manual direct.
- SME for TANZU ADVANCE SKU's (Perpetual & SAAS) Active SKU tester for NSI testing cycle conducted every month.
- Cross-trained in different Lob's (SAAS, PSO, ELA, New License, OEM, Manual and Velocloud Purchase orders) Assisted in several projects initiated by the management by providing the process expert knowledge.
Data Analyst - Process associate (Contract position at VMware)
Concentrix Technologies ltd
2018.09 - 2020.09
- Organize data according to company procedures.
- Review signed contracts to ensure they meet sales order acceptance policies.
- Coordinate with Sales Operations Deal Desk to ensure best practices are met regarding contract structure and customer billing requirements and all other pre-sale processes for an efficient and accurate booking process.
- Process and fulfill orders into the Open Sesame commerce and licensing system Communicate order status and triage issues with Sales and Customer Success; manage order inquiries and follow- up, with both external customers and Sales reps.
- Communicate commerce system requirements to ensure that contracts meet internal and external requirements.
- Collaborate and communicate with the cross-functional team scaling the quote to cash process.
Education
MBA - Finance and Marketing -
Dayananda Sagar Academy of Technology and Management (VTU)
Bengaluru, KA 2016.08 - 2018.05
Skills
Sales cloud (CPQ) and Salesforce( SDFC)
Oracle E-business suite,ERP,SAP
Process Optimization
Internal Auditing
Microsoft Excel,Word and Powerpoint
Communication and analytical skills
Awards
- 'Achieve our Best Award' for a successful project on Auto manual order creation Q4FY23.
- 'Achieve Our Best Award' for successfully deploying the Low Touch SaaS project Q1FY24.
- 'Spot Award' in two different quarters Q1FY23 and Q3FY23.
- 'Star performer of the quarter' For delivering continuous business with zero errors in quality- Concentrix Bengaluru.
Projects
- Auto-creation of Manual orders in the SO module through ABBY system support.(OCR new Manual license project).
- WWR-25 EUC( SaaS and SDP) orders Low-touch bookings in EDI/SO module.
- Complete NO-touch bookings for all EUC SaaS orders which will help to increase the No-touch percentage by 7% and also saves 5000 man hours P.A.
Timeline
Analyst 1 and 2 - Order Management Team
VMware Software India Pvt Ltd
2020.09 - 2023.08
Data Analyst - Process associate (Contract position at VMware)
Concentrix Technologies ltd
2018.09 - 2020.09
MBA - Finance and Marketing -
Dayananda Sagar Academy of Technology and Management (VTU)
2016.08 - 2018.05
Business Analyst - Order to Cash
VMware by Broadcom
9 2023 - Current
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