Isha Rajoriya
Indore
Summary
Salesforce Business Analyst/Consultant with 8+ years of experience delivering scalable CRM and Quote-to-Cash solutions across enterprise environments. Specialized in Salesforce Sales Cloud, Service Cloud, Conga CPQ, and Commerce Cloud, with strong expertise in end-to-end implementations. Proven ability to manage multiple projects and collaborate with global teams to deliver high-quality solutions with minimal escalations. Skilled in Agile methodologies, driving process optimization and improving operational efficiency across enterprise environments.
Overview
8
8
years of professional experience
Work History
Salesforce Consultant/Business Analyst
Accenture
Indore
05.2025 - Current
- Client overview: Roche, a global leader in pharmaceuticals and diagnostics.
- Part of the Global Template Team delivering standardised Quote-to-Cash (QTC) solutions across multiple countries using Conga CPQ and SAP Vistex.
- Responsible for end-to-end feature solutioning and lifecycle management in Jira, demonstrating the solutions to leadership and global testing teams for multi-country deployment.
- Collaborated with stakeholders and product owners to translate business requirements into actionable user stories and product features.
- Facilitated training sessions for end-users on Salesforce and CPQ functionalities, significantly enhancing user adoption rates.
- Facilitated Agile ceremonies including sprint planning, backlog grooming, and quarterly product iteration planning.
- Monitored and resolved Salesforce system issues, providing timely support to users, and maintaining operational excellence.
- Developed detailed process flow diagrams and continuously updated them across iterative releases.
Lead Business Analyst/Scrum Master
CUBE84 Consulting
01.2022 - 03.2025
- Client Overview: NSF International, a leading healthcare and audit organisation in the USA.
- Worked on Conga CPQ and Commerce Cloud implementation projects, delivering scalable Quote-to-Cash, and digital commerce solutions within enterprise environments.
- Responsible for consulting clients, gathering requirements, designing workflows, and aligning business and development teams for successful delivery.
- Write, groom, and prioritise user stories, and using Azure DevOps, clearly document requirements with a solid business understanding and strong attention to detail.
- Leading the project Scrum team of 20 people and conducting agile ceremonies.
- Partner with stakeholders to translate business requirements into solutions that improve user experience, reduce cost, and minimise time impact.
- Create and validate test scenarios to ensure functional requirements are met.
- Manage end-to-end release planning, ensuring timely delivery of roadmap items, and release documentation.
Business Analyst
CUBE84 Consulting
01.2020 - 11.2022
- Client Overview: Moodle, a leading learning management system provider.
- Worked on Salesforce Service Cloud initiatives, focusing on system optimisation and process improvement.
- Evaluated case management and escalation workflows, identifying process gaps, and recommending improvements to enhance operational efficiency.
- Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
- Led user acceptance testing to validate functionality and performance against business requirements.
- Documented process flows and created user manuals to support effective change management.
Salesforce Administrator /Business Analyst
Cube84 Consulting
03.2018 - 12.2020
- Client Overview : Financial Service provider in USA
- Customised Salesforce environments, including layouts, workflows, and dashboards, to meet specific business requirements.
- Developed custom reports and dashboards for management, providing critical insights into sales and customer data.
- Managed Salesforce database, overseeing user accounts, profiles, and security settings for enhanced data integrity.
- Specified user access levels for various segments to protect database integrity and company information.
Skills
- Conga CPQ
- Salesforce: Sales Cloud
- Salesforce: Experience Cloud
- Salesforce: Service Cloud
- Salesforce: Commerce Cloud
- SAP Vistex
- Apex
- Visualforce
- Zapier
- QuickBooks
- DB Sync
- SOQL
- Jira
- Azure DevOps
- Zoho Projects
- Lucid Chart
- Miyo
Education
- Master of Business Administration, DAVV Indore, MP
Timeline
Salesforce Consultant/Business Analyst
Accenture
05.2025 - Current
Lead Business Analyst/Scrum Master
CUBE84 Consulting
01.2022 - 03.2025
Business Analyst
CUBE84 Consulting
01.2020 - 11.2022
Salesforce Administrator /Business Analyst
Cube84 Consulting
03.2018 - 12.2020