Archana Nethavath
Hyderabad
Summary
Salesforce Certified Administrator with 3.5 years of experience in Salesforce configuration and user management. Implemented and optimized Conga CLM and CPQ solutions to enhance business processes and streamline the contract lifecycle. Collaborated with developers on custom Salesforce solutions, demonstrating strong problem-solving skills and a solid understanding of CRM workflows and best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer
FORSYS SOFTWARE INDIA PVT LTD.
01.2022 - Current
- Worked on end-to-end projects focused on Salesforce Platform customization, Conga CLM implementation, and Conga CPQ configuration to optimize sales and contract management workflows.
- Implemented Conga CPQ to streamline quote generation, pricing rules, product bundling, and proposal automation.
- Configured and maintained Conga CLM, enhancing contract templates, clause libraries, approval workflows, and automating document generation.
- Collaborated with cross-functional teams to gather requirements and design scalable solutions, delivering CRM enhancements that aligned with business goals.
- Acted as L2 Project Lead and SME for the customer support optimization project at Robinhood, managing a team and ensuring timely delivery and alignment with support SLAs.
- Demonstrated strong communication and client-facing skills while coordinating with stakeholders during UAT, deployment, and change management.
- Created and customized Salesforce objects, fields, record types, layouts, validation rules, and complex flows to support unique business requirements.
- Earned the Spot Award in 2024 and 2025 and the CARE Award in 2025 for exemplary performance recognized by clients of Nasdaq and Robinhood Projects.
- Monitored system performance and resolved issues, ensuring platform stability and user satisfaction.
Education
Electrical and Electronics Engineering -
RGUKT, BASAR
Basar01-2022
MPC -
RGUKT, BASAR
Basar01-2018
Skills
- Salesforce Admin
- Conga CPQ
- Conga CLM implementation
- Salesforce Apex
- Salesforce Triggers
- Salesforce Development
- Salesforce Service Cloud
- SOQL
- Copado Deployments
- JIRA
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce AI Associate
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Associate
- Conga CLM End to End Accreditation
Projects
- Robinhood
- Nasdaq
- Nokia CLM
- First Data Bank (FDB)
Timeline
Software Engineer
FORSYS SOFTWARE INDIA PVT LTD.
01.2022 - Current
Electrical and Electronics Engineering -
RGUKT, BASAR
MPC -
RGUKT, BASAR