Summary
Overview
Work History
Education
Skills
Personal Information
Certifications And Tools
Timeline
Generic
Akshaya Siddhesh Polekar

Akshaya Siddhesh Polekar

Sr. Manager Process Exellance
Mumbai

Summary

Experienced Senior Manager with 16+ years in process transformation and automation at HDFC Life. Proven expertise in Lean Six Sigma (Black Belt), RPA, and project management. Adept at leading cross-functional teams to drive operational excellence and business efficiency through innovative and strategic solutions.

Overview

16
16
years of professional experience
2008
2008
years of post-secondary education
3
3
Languages

Work History

Senior Manager – Process Transformation

HDFC Life
09.2011 - Current
  • Led automation and system enhancement projects using RPA to optimize productivity and quality.
  • Spearheaded BOT development for Agent Onboarding, Termination, and Reinstatement, saving 2 FTEs and improving process quality.
  • Enhanced the Insta PRL scrutiny portal, saving 2 hours daily per user through streamlined photo cropping functionality.
  • Collaborated cross-functionally to increase funnel yield from 42% to 53% by FY25 through detailed gap analysis and technology-enabled process improvements.
  • Conducted Business Process Reengineering (BPR) reviews, identifying inefficiencies, simplifying steps, and creating FMEA-based control plans.
  • Led initiatives on partner portal improvements (TEBT), including servicing and profile change functionalities.


Achievements :

  • MQH Best Practices (2023), Operations Excellence category
  • Gold Award – NIQR Six Sigma Case Study Competition (2022), among 42 teams

Actuarial Analyst – Group Term Life Insurance

HDFC Life
01.2011 - 01.2017
  • Handled high-value and high-risk group term life proposals based on claim analysis and underwriting principles.
  • Ensured timely premium calculations and turnaround time for new and revival group business.
  • Coordinated with re-insurers and managed actuarial query handling.

Senior Associate – Data Analyst

Inventurus Knowledge Solutions
11.2009 - 09.2011
  • Analyzed healthcare data using Excel tools (VLOOKUP, Pivot Tables, IF, LEN, etc.).
  • Managed charge posting software testing and rejection claims processing.

Analyst

GeBBs Healthcare Solutions
04.2009 - 11.2009

Work as business analyst for the US health insurance

Education

Bachelor of Science - Statistics

University of Mumbai
Mumbai

Skills

    Lean Six Sigma Black Belt Certified

    Process Mapping & Reengineering

    Project Management

    Change & Stakeholder Management

Personal Information

  • Date of Birth: 04/20/88
  • Nationality: Indian
  • Marital Status: Married

Certifications And Tools

  • Lean Six Sigma Black Belt, Benchmark Institute
  • Lean Six Sigma Green Belt, Benchmark Institute
  • Business Process Re-engineering and Auditing Professional, TUV SUD South Asia Pvt Ltd


Insurance Institute of India Papers

• (IC-01) Principles of Insurance

• (IC-02) Practice of Life Assurance

• (IC-14) Regulation Insurance Business

• IC-23) Application of Life Assurance

• (IC-22) Life Assurance Underwriting

• (IC-27) Health Insurance


SAS-Base SAS 9.1

• Running SAS programs, Creating HTML reports, reading raw data files using column input and formatted input

• Creating SAS Data Sets, Generating basic summary reports

• Introduction to Graphics using SAS/GRAPH Software Producing bar and pie charts

Timeline

Senior Manager – Process Transformation

HDFC Life
09.2011 - Current

Actuarial Analyst – Group Term Life Insurance

HDFC Life
01.2011 - 01.2017

Senior Associate – Data Analyst

Inventurus Knowledge Solutions
11.2009 - 09.2011

Analyst

GeBBs Healthcare Solutions
04.2009 - 11.2009

Bachelor of Science - Statistics

University of Mumbai

Similar Profiles

CREATE PROFILE
Akshaya Siddhesh PolekarSr. Manager Process Exellance